Summary
Overview
Work History
Education
Skills
Timeline
Generic

CANDICE MCCANT

Marietta

Summary

Dependable and experienced customer service professional with a strong ability to thrive in fast-paced and dynamic work environments. Demonstrates exceptional attention to detail and a diligent work ethic when serving customers. Actively seeks opportunities to exceed expectations, streamline processes, and enhance overall customer satisfaction. A valuable team player with a proven track record in customer service settings. Possesses the ability to work independently, efficiently handling assignments, and always willing to go above and beyond. Quick learner with proficient computer skills. Committed and hardworking clerical assistant focused on consistently surpassing targets by completing tasks promptly. Reliable team member who embraces challenging responsibilities and is dedicated to contributing to business success.

Overview

8
8
years of professional experience

Work History

Team Lead Recovery Services

MiMedx
08.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and adjusted coverage for short shifts.

Donor Recovery Assistant

MiMedx
02.2023 - 08.2024
  • Coordinated tissue handling with team following standard operating procedures.
  • Managed various administrative tasks efficiently.
  • Dispatched orders to field technicians.
  • Received, De-identified, Checked in tissues and Quarantined tissues according to SOP.

Learning Trainer

Amazon
05.2021 - 11.2021
  • Analyzed learning needs and pinpointed optimum training solutions to meet needs such as eLearning, classroom, or virtual

Training Ambassador

Amazon
06.2019 - 05.2021
  • Assisted classroom teachers in implementing strategies promoting social-emotional health
  • Taught classes in [Area of study] to help individuals develop their knowledge and abilities

Lead Receptionist

Jim Ellis Motor group
02.2018 - 06.2019
  • Greeted guests promptly and consistently set professional tone with friendly assistance
  • Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
  • Used clerical abilities to support needs of office staff and back up administrative team members

Lead Cashier

The home Depot
12.2016 - 02.2018
  • Balanced cash drawer, verified cash transfers and maintained electronic documents to generate daily reports
  • Trained new cashiers and cross-trained other associates to drive results and achieve performance goals
  • Completed open and close functions to secure funds and properly conduct safe deposits
  • Engaged with customers and monitored merchandise to deter theft
  • Stayed informed of new or existing products to better serve guests
  • Cultivated pleasant and cooperative work environment for cashiers
  • Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution

Education

Bachelor Of Applied Science - Early Childhood Education

Broward College
Fort Lauderdale, FL

High School Diploma -

Miramar High school
Miramar, Florida
05.2007

Skills

  • Educational evaluation
  • Instructional development
  • Trainer coaching
  • Educational needs analysis
  • Performance improvement
  • Improve job skills
  • Learning management system oversight
  • Prepare materials
  • Record videos
  • Develop training programs
  • Facilitate group discussions
  • Teamwork
  • Task prioritization
  • Training
  • Collaboration

Timeline

Team Lead Recovery Services

MiMedx
08.2024 - Current

Donor Recovery Assistant

MiMedx
02.2023 - 08.2024

Learning Trainer

Amazon
05.2021 - 11.2021

Training Ambassador

Amazon
06.2019 - 05.2021

Lead Receptionist

Jim Ellis Motor group
02.2018 - 06.2019

Lead Cashier

The home Depot
12.2016 - 02.2018

High School Diploma -

Miramar High school

Bachelor Of Applied Science - Early Childhood Education

Broward College
CANDICE MCCANT