Catina Porter
Brooksville,Florida
Summary
Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Well-trained clerical and customer service professional with solid background in settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.
Overview
16
16
years of professional experience
Work History
Front Desk Clerk
Advanced Cancer treatment Centers
Brooksville, FL
12.2023 - 03.2024
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Maintained accurate records of all guests' stays and charges.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
Urgent Care Representative
BayCare Urgent Care
Land O Lakes, FL
05.2023 - 12.2023
- Provided excellent customer service to incoming callers, responding to inquiries and resolving issues.
- Assisted customers with account information, billing inquiries, and product and service questions.
- Processed payments and orders over the phone, verifying accuracy of data entered into system.
- Explained features and benefits of products or services to customers.
- Maintained detailed records of customer interactions in customer relations management database.
- Developed a thorough understanding of company policies and procedures related to customer service activities.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
Patient Care Representative
Wellmed (Optum)
Land O Lakes, FL
06.2022 - 04.2023
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
- Processed payments from patients using cash registers or computer software programs.
- Responded to inquiries about medications and their side effects from patients or caregivers.
- Conducted follow-up calls with discharged patients to assess satisfaction with services received at the facility.
- Monitored prescription refills and requested authorization from insurance companies when necessary.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
Referral Coordinator
MyCare Medical
Tampa, FL
01.2022 - 06.2022
- Assisted in the development of referral processes and procedures.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Provided feedback on relevant referral trends, issues, and best practices.
- Monitored patient progress throughout the referral process.
- Resolved conflicts between referring physicians and receiving providers.
- Performed data entry related to referrals into electronic health record systems.
- Communicated regularly with patients regarding their care plans following a referral.
Medical Receptionist
Total Spine & Brain Institute
Brandon, FL
08.2020 - 01.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Medical Secretary
Brandon Area Primary Care
Apollo Beach, FL
10.2017 - 08.2020
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Answered phone calls to provide assistance, information, and medical personnel access.
Patient Account Coordinator
Lincare
Tampa, FL
06.2017 - 10.2017
- Reviewed patient accounts for accuracy, completeness and compliance with established policies and procedures.
- Assisted in resolving customer inquiries regarding billing issues, payment plans, insurance verifications and other account related matters.
- Processed credit card payments and submitted adjustments to patients' accounts as needed.
- Verified patient information including demographic data, payer information, diagnosis codes and procedure codes.
- Generated monthly reports of all claims activity for management review.
- Performed follow-up on unpaid or rejected claims through phone calls or written correspondence with insurance companies.
- Audited delinquent accounts to determine appropriate action for collection efforts.
- Researched complex billing issues and provided resolution in a timely manner.
- Maintained accurate records of all activities within the department's database system.
- Monitored the status of accounts receivable balances daily to ensure timely payments from insurers or patients.
- Entered new patient information into the system accurately and efficiently according to established guidelines.
- Answered incoming calls from patients regarding their financial obligations and payment options.
- Developed detailed knowledge of third party payers' reimbursement policies and processes.
- Participated in special projects as assigned by supervisor related to process improvement initiatives.
Medical Assistant
JSA HealthCare Corporation
Brandon, FL
12.2007 - 09.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Associate of Science - Medical Office Administration
Southern Technical College
Brandon, FL12-2017
Skills
- Customer service
- Problem-solving skills
- Registration processing
- Complaint resolution
- Credit and cash payments
- Record preparation
- Oral and written communications
- Clerical duties
- Financial records oversight
Timeline
Front Desk Clerk
Advanced Cancer treatment Centers
12.2023 - 03.2024
Urgent Care Representative
BayCare Urgent Care
05.2023 - 12.2023
Patient Care Representative
Wellmed (Optum)
06.2022 - 04.2023
Referral Coordinator
MyCare Medical
01.2022 - 06.2022
Medical Receptionist
Total Spine & Brain Institute
08.2020 - 01.2022
Medical Secretary
Brandon Area Primary Care
10.2017 - 08.2020
Patient Account Coordinator
Lincare
06.2017 - 10.2017
Medical Assistant
JSA HealthCare Corporation
12.2007 - 09.2015
Associate of Science - Medical Office Administration
Southern Technical College
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