Catina Ralph

*Under limited supervision,performs administrative and supervisory work for departmental activities and operations. Work involves assessing personal property,issuing local business licenses,posting excise tax assessments, preparing and processing state income tax returns. Posting supplemental billings and abatements,updating/maintaining files/records/databases. Frequent contact with taxpayers,coworkers, and general public. Report to Chief Deputy or the Commissioner of the Revenue.

*Perform document imaging duties for the Commissioner of the Revenue. Establish and maintain electronic files using the document imaging system. Ensure legible imaging and completeness of records. Organize and index taxpayer documentation into specific electronic folders and document types. Operate a production scanner and use computer software such as Application Extender and Microsoft Excel. Performs department errands. Performs other related duties as required.

*Advocate for customers when dealing with financial needs. Provided one-on-one access to assist with billing, coverage, rate plans, data usage, cell phones, tablets, Wi-Fi, technical support and most importantly to save customers some money. Provided best customer service in order to enhance knowledge and understanding of investments. Assisted customers with personal and business needs that will fit their lifestyle.