Catina V. Schanck
Washington Gas
Alexandria,VA
1
Language
26
years of professional experience
Experienced in emergency communication and crisis intervention, managing high-pressure situations with calmness and professionalism. Expertise in multi-agency coordination and CAD system proficiency to ensure efficient dispatch operations. Offering strong communication and problem-solving skills to improve workflow and enhance team performance.
Work History
CAD Dispatcher Specialist
4 Months- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Allocated loads to drivers according to specific routes and their current locations.
- Monitored GPS systems for real-time tracking of vehicles during transit.
- Managed data entry and documentation for deliveries.
- Monitored routes and locations to verify timely services and accurate information.
- Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors.
- Provided guidance on appropriate actions when unexpected delays occurred during transit.
- Communicated clearly and concisely to reduce errors and provide complete dispatch data.
- Dispatched workers and crews to assigned locations.
911 Operations - Telephone Equipment Operator
8 Years 11 Months- Manage emergency and non-emergency communications for police, fire, and EMS, handling hundreds of calls per shift.
- Deliver pre-arrival medical and safety instructions, including CPR and life-saving interventions.
- Maintain strict adherence to federal, state, and agency call-handling protocols.
- Document all calls in the CAD system with complete accuracy, ensuring detailed case records.
- Provide chair-side training for new 911 call takers, demonstrating live call techniques, coaching best practices, and offering real-time feedback.
- Mentor colleagues by reviewing calls and conducting debriefings to enhance performance.
- Collaborate with supervisors to identify workflow improvements, reducing wait times and increasing dispatch efficiency.
- Participate in inter-agency coordination with MPD, FEMS, and DBH for large-scale emergencies and mental health crises.
- Frequently selected for high-priority calls requiring sound judgment and strong communication.
- Recognized for professionalism, confidentiality, and calmness under extreme pressure.
Telephone Reporting Unit - Communications Report Writer
10 Years 7 Months- Reviewed, corrected, and approved thousands of incident reports annually for accuracy and compliance.
- Led chair-side training for new TRU employees, teaching CAD use, report protocols, and customer service standards.
- Provided quality control checks to ensure compliance with reporting guidelines.
- Assisted citizens with filing reports for thefts, property crimes, and traffic collisions.
- Maintained expertise in DC geography, laws, and investigative procedures.
- Liaised with officers to resolve discrepancies in reports, strengthening accuracy of RMS/Leads/Cobalt systems.
- Acted as the primary contact for troubleshooting CAD/reporting issues.
- Supported supervisors in revising procedures to reflect changing laws and operations.
- Provided feedback and mentorship to peers, enhancing overall unit performance.
Armed Special Police Officer
5 Years 3 Months- Assisted officers with call documentation, dispatch support, and administrative duties.
- Served as point of contact for residents, relaying safety concerns to officers.
- Maintained logs and records for patrol units, ensuring accurate information handoffs.
- Conducted chair-side training for junior staff in communications procedures, reporting, and system use.
- Monitored radio communications and supported dispatch during peak hours.
- Implemented process adjustments that improved clerical accuracy.
- Maintained confidentiality in all law enforcement records.
- Supported community outreach events to build trust between housing residents and police officers.
- Applied effective conflict resolution strategies to defuse volatile confrontations.
- Conducted thorough searches of premises for evidence and contraband items.
- Displayed excellent communication skills when interacting with staff, colleagues, suspects, victims, witnesses and members of the public.
- Maintained strict adherence to departmental policies concerning use of force.
Education
- Mental Health Studies in Suicide, Violent Behavior, and Substance Abuse
- Forensic Science Specialist
- Forensic Science Simplified
- Basics of Criminal Investigation
Diploma - Caregiving
Completion of Police Academy - Law Enforcement
Skills
Emergency call handling and dispatch operations
Crisis intervention and caller de-escalation
Multi-agency coordination
CAD system proficiency
Forensic and criminal investigation fundamentals
Chair-side training and mentorship
Strong communication
Decision-making
Problem-solving skills
Emergency communication
Call handling protocols
CAD documentation
Medical instruction delivery
Report accuracy
Workflow improvement
Incident report review
Compliance standards
Customer service
Quality control checks
GPS navigation systems
Loader operation
Environmental compliance
Soil compaction
Following project plans
Load securement
Equipment testing
Expert in [equipment]
Proficient with [equipment]
Equipment operations
Grading experience
Excavation techniques
Safety compliance
Daily reporting
Client relations
Professional demeanor
Soil identification
Vehicle inspection
Hazard identification
Team mentoring
Effective leadership
Attention to detail
Stress management
Grade checking
Site preparation
Following instructions
Grading expertise
Demolition procedures
Critical thinking
Hand and power tool operation
Teamwork coordination
Equipment transportation
Interpersonal communication
Team communication
Update records
Maintain safety
Problem-solving
Teamwork
Organizational skills
Data entry
Active listening
LANGUAGES
English | Advanced
Timeline
CAD Dispatcher Specialist
Washington Gas
01.2026 - 05.2026Read More
911 Operations - Telephone Equipment Operator
Office of Unified Communications
01.2017 - 12.2025Read More
Telephone Reporting Unit - Communications Report Writer
Office of Unified Communications
06.2006 - 01.2017Read More
Armed Special Police Officer
D.C. Housing Authority Police Department
01.2000 - 04.2005Read More
Diploma from Caregiving
Read More
from Basics of Criminal Investigation
Read More
from Forensic Science Simplified
Read More
from Forensic Science Specialist
Read More
from Mental Health Studies in Suicide, Violent Behavior, and Substance Abuse
Read More
Maurice Police And Science Academy
Completion of Police Academy from Law Enforcement
Read More
HONORS AND ACHIEVEMENTS
Commended for exceptional composure during high-stress emergencies., Recognized for leadership in training and onboarding new call takers., Completed six professional development courses in safety, criminal investigation, and caregiving., Over 20 years of experience in public safety communications with a reputation for professionalism and accuracy.
International Award Tree of Life
This award was accomplished by prevention of Suicide.