Catirya Silva
Reseda,CA
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication. Bringing 17 years of experience in warranty administration. Focused on keeping warranty claims moving quickly from booking to getting payment from manufacturer. Successful at working with manufacturers to get claims paid at 100%.
I have also gained experience in A/P and A/R, stocking in new and used cars. managing office supplies, reconciling schedules, writing up repair orders for used cars.
Seeking a new fast-paced position with a growing team and place. Dedicated warranty processor adept at managing 100 claims with speed and efficiency. Proficient in handling documentation. Advanced skills in CDK, and Reynolds. Looking forward to learning more and growing within the company that takes me in.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warranty Administrator/ AP and Receivables
Mini of Santa Monica
Santa Monica, CA
05/1/17 - 08.2022
- Kept thorough records of service actions.
- Stayed up to date on factory announcements and recalls.
- Organized claims paperwork and booked appointments with customers.
- Reconciled deliverables, monitored schedules of open claims and pursue payments.
- Followed up on payments for outstanding claims.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Provided extended warranty data and pricing to sales departments.
- Complied with confidentiality regulations in handling customer information.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- performed AP for month end.
- in charge of AR on a daily basis.
- in charge of office supplies orders.
- Assisted the controller with deadline projects.
Warranty Administrator
Beverly Hills BMW
City of Los Angeles, CA
11.2011 - 05.2017
- Kept thorough records of service actions and customer information.
- Stayed up to date on factory announcements and recalls.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Followed up on payments for outstanding claims.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Provided extended warranty data and labor to service advisors.
- prep up and lead self review audit
- performed two hard close each mont.
Warranty Coding Specialist
Bob Smith BMW
Calabasas, CA
11.2007 - 11.2011
- Submitted clean claims to insurance companies electronically to secure payments.
- Booked repair claims.
- check thoroughly for correct documentation as per BMW guidelines.
- reviewed tech stories for proper verbiage and correct if necessary.
- post credit note.
- appeal any denied claims.
- Investigated rejected and denied claims, correcting applicable coding.
Office Assistant
Santa Monica BMW
Santa Monica, CA
02.2002 - 11.2007
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
- Reviewed and approved production timecards daily.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Matched orders with invoices and recorded required information.
- Checked postings and documents for correctness, accuracy and proper coding.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
- Booked warranty repair orders.
Education
Associate of Arts - Accounting
California State University - Northridge
Northridge, CA06.2005
Bachelor of Arts - Liberal Arts And General Studies
Santa Monica College
Santa Monica, CA06.2002
Skills
- Recall notifications
- Reviews error claims
- Claims processing
- booking
- Warranty Policy
- Warranty documentation
- Skilled in CDK, Ignite(Reynolds)
- Secure data practices
- A/P and A/R
- Stocking New and Used cars
- Writing repair orders
- excel
- multitask
- team player
- reliable
- efficient
- great communication skills
- knowledge in processing payables
- reconciling reports needed
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Warranty Admin, BMW - 2011
Timeline
Warranty Administrator
Beverly Hills BMW
11.2011 - 05.2017
Warranty Coding Specialist
Bob Smith BMW
11.2007 - 11.2011
Office Assistant
Santa Monica BMW
02.2002 - 11.2007
Warranty Administrator/ AP and Receivables
Mini of Santa Monica
05/1/17 - 08.2022
Associate of Arts - Accounting
California State University - Northridge
Bachelor of Arts - Liberal Arts And General Studies
Santa Monica College
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