Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Catrina Aime

Apopka,FL

Summary

Born and raised in Florida as a first-generation American, I worked to be self-sufficient while obtaining my education. With a heart of service, I aim to leave any place better than I left and help make a positive impact regardless of my duration of service. My life transitions and personal responsibilities have shaped a flexible and resilient career path, allowing the development of a broad, transferable skill set. I am now seeking to bring this unique experience into a stable, long-term position where adaptability, empathy, and people-focused service can make a lasting impact.

Overview

8
8
years of professional experience

Work History

Substitute Teacher

Kelly Education
01.2024 - Current
  • Implementing pre-assigned lesson plans, ensuring continuity of instruction for regular teachers and maintaining a safe, respectful classroom environment and managing classroom behavior.
  • Maintaining accurate records of attendance, grades, behavior, and other relevant data
  • Adapting to different grade levels, subject matter, school policies, and catering to different learning styles
  • Collaborating with school staff to address student needs and ensure a positive learning environment
  • Utilizing educational technology to enhance student learning and engagement.

Sales Consultant

Coggin Honda of Orlando
Orlando, FL
02.2023 - 12.2023
  • Engaged with prospective customers through phone, email, and in-person showroom interactions to understand needs, schedule appointments, and guide them through the buying process.
  • Conducted product demonstrations and test drives, explaining vehicle features, warranties, financing options, and trade-in values to support informed purchasing decisions.
  • Negotiated pricing and finalized sales, preparing all necessary documentation such as contracts, invoices, and delivery arrangements while ensuring compliance and accuracy.
  • Maintained strong product knowledge and industry awareness by attending daily sales meetings and researching market pricing to stay competitive.
  • Delivered exceptional customer service and follow-up, building lasting client relationships, tracking inventory, and updating customer records to support future sales opportunities.

Intake Representative, Remote

Cigna
03.2022 - 02.2023
  • Managed high-volume inbound calls in a remote call center/ home office environment, serving as a liaison between patients, providers, and the company.
  • Submitted and processed pre-authorization requests for high-end medical procedures, ensuring accuracy and compliance with healthcare policies.
  • Handled administrative tasks, including faxing documentation, managing email correspondence, and maintaining accurate records.
  • Maintained a 95%+ quality assurance rating, based on the company's metrics for customer service resolutions.

Patient Safety Attendant, PRN

HCA Florida North Florida Hospital
Gainesville, FL
03.2021 - 03.2022
  • Monitored patient safety and well-being, promptly documenting and reporting incidents or health changes to nursing staff.
  • Ensured a secure environment by preventing hazards, restricting unauthorized access, and escorting patients as needed.
  • Maintained strict confidentiality in compliance with HIPAA and hospital policies.
  • Provided compassionate emotional support to patients experiencing distress, confusion, or discomfort.
  • Collaborated with healthcare teams and participated in ongoing training to support daily operations and uphold care standards.

Server (seasonal)

Universal Orlando
Orlando, FL
06.2017 - 08.2021
  • Delivered exceptional guest service in a high-volume, fast-paced environment, accurately taking orders, promoting menu items, and resolving guest concerns to ensure satisfaction.
  • Cross-trained in multiple roles—including cashier, greeter, busser, and merchandise upseller—demonstrating flexibility and teamwork to support smooth restaurant operations.
  • Operated POS systems for order entry, bill splitting, and cash/card transactions, maintaining accuracy and efficiency under pressure.
  • Maintained cleanliness and safety standards by monitoring dining areas, restocking supplies during opening and closing shifts.
  • Collaborated with kitchen staff on special requests and allergy concerns, and helped train new team members to uphold service quality and restaurant protocols.

Education

Bachelor of Arts - Anthropology

University of Florida
Gainesville, FL
04-2022

Skills

  • Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)
  • Proficient in technology and troubleshooting
  • Foundational experience in web development, computer science (java, c) and digital information technology)
  • Customer Service (5 years)
  • Sales (1 year)
  • Administrative: filing, typing, faxing, emailing, data entry, phones, follow-up
  • Great communicator and interpersonal skills
  • Organized and effective at multi-tasking
  • Adaptive to fast-paced environment
  • Time management
  • Attention to detail
  • Work diligently without supervision
  • Team player who enjoys collaboration

Affiliations

2018- Top Ten Scholar, graduating class

2019-2022- Reitz Programming Board, planned enrichment events for UF students

2022- Volunteer at UF Healthstreet, a outreach center for the underserved

2025- Award of Excellence, for my contribution in the classroom as a substitute teacher

Languages

English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
French
Full Professional

Timeline

Substitute Teacher

Kelly Education
01.2024 - Current

Sales Consultant

Coggin Honda of Orlando
02.2023 - 12.2023

Intake Representative, Remote

Cigna
03.2022 - 02.2023

Patient Safety Attendant, PRN

HCA Florida North Florida Hospital
03.2021 - 03.2022

Server (seasonal)

Universal Orlando
06.2017 - 08.2021

Bachelor of Arts - Anthropology

University of Florida

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