Mia Miller
Savannah,United States
Summary
Experienced Clinical Research Coordinator adept at managing phone communication, coordinating care plans, and overseeing appointment scheduling in bustling physician offices. Committed to upholding study protocols, SOPs, and clinical standards. Skilled problem-solver with meticulous attention to detail, ready to contribute extensive industry experience to a dynamic, high-pressure role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Electrophysiologist Scheduler
Memorial University Medical Center
Savannah , GA
07.2023 - Current
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Coordinated with other departments regarding resources needed for specific projects.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Scheduled and confirmed appointments.
- Streamlined operational efficiencies by assigning crew schedules while adhering to contractual and FAA restrictions.
- Promoted 100% government regulation adherence by maintaining confidential documentation and complying with international trip customs and cabotage laws.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
Clinical Research Coordinator
Centricity Research
Rincon , GA
12.2021 - 01.2024
- Abide by GCP, SOPs, company guidelines, and local healthcare privacy regulations
- Support study participant recruitment and enrollment initiatives (as designated by RM)
- Work on enrollment and retention initiatives with Recruitment Team Lead
- Problem solve and create contingency plans to optimize enrollment via recruitment initiatives
- Obtain and maintain computerized database of all ad callers
- Return all phone calls/email responses to interested patients within 24 - 48 hours
- Accurately complete recruitment tracking log and all applicable clinical trial management systems
- Identify appropriate study candidacy based on knowledge of sites' recruiting and upcoming studies
- Complete database query reviews for study candidacy and conduct outbound calls for study interest
- Assist the Patient Engagement Lead, Research Operations and/or Investigators with any other tasks as required
- Ensure proper written informed consent from each study participant prior to participation in the study and maintained during the study
Kidney Smart Educator / Divisional EQRS Lead
DaVita Dialysis Corporation
Savannah, GA
10.2014 - 07.2023
- Provide Kidney disease education curriculum and compliance regulations.
- Worked with medical professionals to provide complex clinical care management, patient education, and counseling.
- Presented health education talks at training workshops and conferences in the local area.
- Assigned and assist agencies with performance improvement initiatives, annual agency evaluation, and meeting preparations.
- Proactively build professional relationships with patients, providers, clinical and regional resources, and others in the Health Service environment.
- Implement a professional self-development plan to ensure competencies in quality care, adult learning theory, and professional development.
- Serve as a resource and provide leadership to community groups and staff in program development and clinical practice areas.
- Perform research and demonstrations.
- Coordinate all healthcare education events.
- Manage program development and monitor feedback from staff/clients on program materials and resources for effectiveness.
CCHT/ DaVita Admissions Specialist
DaVita Dialysis Corporation
Savannah, GA
01.2008 - 12.2014
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Resolved problems associated with data, analyzed data for reports.
- Proficient in the use of Fresenius 2008K and 2008H.
- Ensured reports were run promptly.
PCT, Certified Hemodialysis Technician
DSI Renal
Savannah, GA
01.2008 - 10.2014
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed various delegated essential patient care services to support nursing functions and activities of daily living.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Collected biological specimens and packaged them for laboratory transport to complete diagnostic tests.
- Kept instruments and equipment clean and sanitized.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Followed infection control measures when cleaning and attaching hemodialysis machines to access sites like fistulas, catheters, and grafts.
Education
BBA - Business Administration And Management
Walden University
Minneapolis, MNPhlebotomy
National Healthcareer Association
Skills
- Project Management
- Team Leadership
- Critical Thinking
- Infection Control
- Medical Terminology Knowledge
- Output Monitoring and Reporting
- HIPAA Compliance
- Quick Problem Solver
- Pre-Authorization Management
- Insurance Pre-Certifications
- EMR Updating
- Specimen Preparation
- Blood Collection
- Qualitative Research
- Data Organization
- Equipment Operation
Additional Information
Microsoft Office :
Microsoft Excel, Word, PowerPoint, Outlook, and Onenote.
EMR System:
Meditech Magic, Meditech Expanse, Epic, and Athena.
Certification
- CPR Certifications
- CCHT Certification
Timeline
Electrophysiologist Scheduler
Memorial University Medical Center
07.2023 - Current
Clinical Research Coordinator
Centricity Research
12.2021 - 01.2024
Kidney Smart Educator / Divisional EQRS Lead
DaVita Dialysis Corporation
10.2014 - 07.2023
CCHT/ DaVita Admissions Specialist
DaVita Dialysis Corporation
01.2008 - 12.2014
PCT, Certified Hemodialysis Technician
DSI Renal
01.2008 - 10.2014
BBA - Business Administration And Management
Walden University
Phlebotomy
National Healthcareer Association
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