Catrina Dabney
Beaumont,TX
Overview
2027
2027
years of professional experience
Work History
Technical Support Engineer
T-Mobile
- Provided technical support for mobile devices, resolving customer inquiries efficiently.
- Diagnosed hardware and software issues, ensuring rapid resolution for enhanced user experience.
- Assisted customers in navigating troubleshooting processes, improving overall satisfaction scores.
- Collaborated with cross-functional teams to address network-related problems promptly.
Front Desk Manager
Red Roof Inn Hotel
Beaumont, TX
06.2019 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and supervised front desk staff, promoting exceptional customer service standards.
- Implemented effective scheduling strategies to optimize staffing levels during peak periods.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction ratings.
Correctional Officer
Tdcj Stiles Uniit
Beaumont, TX
10.2008 - 10.2012
- Maintained order and discipline within facility, ensuring compliance with safety protocols.
- Conducted regular inspections of inmate housing areas to identify potential security threats.
- Supervised inmate activities, promoting adherence to rules and regulations effectively.
- Assisted in the development and implementation of behavior modification programs for inmates.
Education
High School Diploma -
West Brook High School
Beaumont, TX05.1991
Skills
Microsoft office, windows 11, pbx phone system
Timeline
Front Desk Manager
Red Roof Inn Hotel
06.2019 - Current
Correctional Officer
Tdcj Stiles Uniit
10.2008 - 10.2012
Technical Support Engineer
T-Mobile
High School Diploma -
West Brook High School