Catrina Haynie
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and excellent customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Arrow Security Corp.
New York, NY
01.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Supervised shift personnel, ensuring all duties were carried out in accordance with company policies and procedures.
- Scheduled staff shifts according to operational needs while adhering to budgetary constraints.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
Eligibility Specialist
HRA
BRONX, NY
10.2022 - 03.2024
- Filled out paperwork completely, efficiently, and accurately.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining the benefits process and which programs were available.
- Explained the reasons behind application denials, and recommended further action.
- Entered client information and files into databases for further review and tracking.
- I converse with people from different cultures daily, providing a high level of respect and patience with each interaction.
- Answered customer inquiries via phone and email.
- Sorted and distributed incoming mail to appropriate departments.
- Directed clients and guests to correct departments, rooms, and staff members.
Concierge
Securitas Security Services USA
New York, NY
02.2020 - 10.2022
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Handled mail and package deliveries, keeping items secure.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Guarded restricted areas to prevent unauthorized entry.
Shift Supervisor
Westhab Inc.
Bronx , NY
09.2018 - 03.2020
- Trained new security employees of all aspects of the facility.
- Monitored access control, and ensure effective use of the magnetometer and x-ray machine.
- Make rounds throughout the facility, and external premises to prevent, detect, deter, and report of hazardous situations, trespassers, and illegal activities.
- Conducted monthly fire drills/ Lamp test daily
- Attend and conducted various meetings and trainings as needed.
- Adjusted staff schedules due to sick calls, and unexpected staff shortages
- Review log book entries, incident reports, and critical administrative responsibilities on assigned shift, checking for errors and ensuring accuracy
- Maintained safety and security of clients and staff
- Proofread and edited documents to correct errors.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Shift Supervisor/Hotel Security Guard
FJC Security Services Inc.
Long Island City, NY
06.2015 - 07.2018
- Maintained access control
- Supervises, Coaches, security guards of there post orders/ assigned meal breaks and schedules
- Provided friendly and professional assistance to employees, visitors and customers.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Investigate disturbances in the hotel
- Maintained detailed logs of all events that occurred during each shift.
Shift Supervisor
Bushwick Economics Development Corporation
Brooklyn, NY
01.2011 - 06.2016
- Coordinates and conducted fire drills and emergency evacuations.
- Assigned post orders, schedules and meal breaks.
- Maintainted daily logs, phone, resident in/out, visitors in/out, and facility checks.
- Supervised and ensured security guards were on there assigned post/ conducting there vertical patrols.
Education
GED -
Baychester Youth Council
5 2011
Skills
- Data processing
- Close attention to detail
- Reliability
- Call handling
- Customer service-oriented
- Excellent oral and communication skills
- Ability to carry out assigned tasks
- Safety awareness
- Vigilant and watchful
Certification
- First Aid/CPR
- Licensed fire guard F-80 F-01 and F-02
- Security guard License
- 8hr and 16hr training certificates
- Narcan Training - 2020
Timeline
Security Shift Supervisor
Arrow Security Corp.
01.2023 - Current
Eligibility Specialist
HRA
10.2022 - 03.2024
Concierge
Securitas Security Services USA
02.2020 - 10.2022
Shift Supervisor
Westhab Inc.
09.2018 - 03.2020
Shift Supervisor/Hotel Security Guard
FJC Security Services Inc.
06.2015 - 07.2018
Shift Supervisor
Bushwick Economics Development Corporation
01.2011 - 06.2016
GED -
Baychester Youth Council
- First Aid/CPR
- Licensed fire guard F-80 F-01 and F-02
- Security guard License
- 8hr and 16hr training certificates
- Narcan Training - 2020
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