Catrina Landa
Modesto,CA
Summary
To secure a Clerical/Customer Service position Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
13
13
years of professional experience
Work History
Medical Biller
Vituity
10.2017 - Current
- Interfaces with AS400 hospital portals, Lynx, Laserfishe and Ingenious Med to ensure charts are complete
- Running Molers and Insurance Eligibilities
- Responsible for billing insurance claims in a timely and accurate manner
- Complete various functions relating to WIP, and coding
- Determines and assigns financial classification (mini-coding)
- Performs data entry
- Re-processes denied claims and appeals underpaid claims.
- Processes Laserfiche folders (duplicate, pending review, etc.) to ensure documentation is processing timely.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Submitted electronic claims to various insurance carriers.
- Generated reports in order to track payments due from insurance companies or other third party payers.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Receptionist
Western Dental
05.2015 - 10.2015
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to company Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Chart Filling
- Cash Handling.
Clerical
Commodity Supplement Food Program
Modesto
05.2015 - 10.2015
- Check in and sign up clients applying for programs
- Answer phones, direct callers to appropriate staff and/or answer questions
- Multiple phone line direct to staff
- Alphabetic filing and inventory
- Maintain clean and organized office.
Sales Associate
Charlotte Russe
Modesto
05.2015 - 10.2015
- Greet customers entering establishments
- Answer customers’ questions, and provide information on procedures or policies
- Recommend, select, and help locate or obtain merchandise based on customer needs and desire
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Swing Manager
McDonald’s
Ceres
05.2011 - 04.2015
- Assisted customers provided information and resolved their complaints
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
- Calculated total payments received during a time period, and reconciled this with total sales
- Established standards for personnel performance and customer service
- Supervised others and provided on-the-job- training
- Reviewed work procedures and operational problems determined ways to improve service, performance, or safety.
Office Assistant
Central Valley Hospital
Modesto
10.2014 - 12.2014
- Answered telephones, directed calls, and took messages
- Maintained and updated filing, inventory, mailing, and database systems, either manually computer
- Compiled, copied, sorted, and file records of office activities, business transactions, and other activities
- Computed, recorded, and proofread dates and other information, such as records or reports
- Reviewed files, records, and other documents obtained information to responded to requests.
Education
AS Degree – Business -
Heald College
Modesto, CA01.2014
Diploma -
Central Valley High School
Ceres, CABachelor Degree- Business -
Brandman University
Modesto, CASkills
- 4 Years Management Experience
- Customer Service Oriented
- Self- Motivated, Energetic, Reliable
- Work Well Under Pressure
- Proficient in Microsoft Office
- Conduct Safety Classes
- Flexible, Open to New Challenges, Dependable
- Professional - Image and Attitude
- Scheduling Experience
- Dedicated, Dependable, Quick Learner
- Time- Management
- Receptionist Experience, Excellent Phone Voice
- Keeping Records, Filing, Sorting
- Knowledgeable of Confidentiality Laws
- Commercial and Private Insurance
- Billing and Collection Procedures
- Chart Auditing
- Claims review
- Patient Billing
- Database systems
- Customer Service
- Medical Billing
- Data Analysis
Timeline
Medical Biller
Vituity
10.2017 - Current
Receptionist
Western Dental
05.2015 - 10.2015
Clerical
Commodity Supplement Food Program
05.2015 - 10.2015
Sales Associate
Charlotte Russe
05.2015 - 10.2015
Office Assistant
Central Valley Hospital
10.2014 - 12.2014
Swing Manager
McDonald’s
05.2011 - 04.2015
AS Degree – Business -
Heald College
Diploma -
Central Valley High School
Bachelor Degree- Business -
Brandman University