Shaylonda Pantaja
Hagerstown,MD
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level CNA position to help launch career while achieving company goals.
Overview
12
12
years of professional experience
Work History
Medical Biller
PotomacHealthcaree Alliance
Frederick, MD
09.2021 - 06.2023
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Submitted electronic claims to various insurance carriers.
- Completed and submitted appeals for denied claims.
Cashier/Customer Service
Ross Dress For Less
Hagerstown, MD
11.2018 - 09.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Mail Sorter
Merkle Response Management Group
Hagerstown, MD
05.2016 - 09.2016
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
Janitorial
IH Services
Hagerstown
01.2014 - 05.2016
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Mail Processor
Merkle Inc.
Hagerstown
09.2013 - 11.2013
- Processed and sorted incoming mail according to specified criteria.
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Reviewed, verified, and processed customer payments in accordance with company policies.
Sales Associate & Cashier
Echo Retail Store
Hagerstown
01.2012 - 01.2013
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
Front Line Cashier
McDonald's
Hagerstown
01.2011 - 01.2013
- Processed customer payments using cash, credit cards, and other payment methods.
- Operated cash registers to process sales transactions accurately.
- Resolved customer complaints in a professional manner.
Education
Certification - Early Childhood Learning
South Hagerstown High School
01.2011
Skills
- Cashier (4 years)
- Customer Service (4 years)
- Janitor (2 years)
- Retail sales
- Multitasking and Organization
- Cash register
- Cash handling
- EMR systems
- Teamwork and Collaboration
Timeline
Medical Biller
PotomacHealthcaree Alliance
09.2021 - 06.2023
Cashier/Customer Service
Ross Dress For Less
11.2018 - 09.2021
Mail Sorter
Merkle Response Management Group
05.2016 - 09.2016
Janitorial
IH Services
01.2014 - 05.2016
Mail Processor
Merkle Inc.
09.2013 - 11.2013
Sales Associate & Cashier
Echo Retail Store
01.2012 - 01.2013
Front Line Cashier
McDonald's
01.2011 - 01.2013
Certification - Early Childhood Learning
South Hagerstown High School
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