Catrina Lopez
Camarillo,CA
Summary
Driven and versatile professional with experience at Premier Family Physicians, skilled in patient care and scheduling. Excels in conflict resolution and relationship management, fostering client trust and improving operational efficiency. Proficient in data entry and communication, ensuring accurate and effective patient coordination. Achieved notable enhancements in productivity and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Household Manager
Household Manager
Camarillo, Ca
06.2022 - Current
- Maintain order by installing conflict resolution between different parties in a healthy resolvable manner
- Build and maintain good rapport and trust with clients
- Ability to utilize your interpersonal skills effectively
- Capable of communicating initiatives and goals to achieve results
- Establish credibility with clients through strong relationship management
- Accommodate and modify my day by accomplish various goals
- Manage time efficiently to maximize productivity, my versatility allows you to participate in a variety of activities ranging from coordinate schedule an execute productivity
- Successfully manage budgets and financial needs for your clients to prevent overspending and stay within means
Patient Coordinator (Phone Operator)
Premier Family Physicians
Austin, Tx
03.2022 - 06.2022
- Answering inbound patient calls to support scheduling, general medical questions and help coordinate patient needs
- Manage medical provider schedules, reschedules, cancel appointments as requested
- Triage patient calls to assess severity, complexity, appropriate action of call, and timely website appointment request
- Interact as resource to staff on website questions and issues
- Talk to patients having problems with the website to solve website/EMR issues
- Relay and explain labs, radiology, and other results to patients
- Relay provider messages and instructions to patients
Technical Assistant
BB Imaging
Austin, Tx
10.2021 - 03.2022
- Performing administrative and customer service my job is to ensure that patients have a positive office experience and sonographers have an efficient workday
- Assist clinical staff by checking patients in and out, rescheduling patients for follow-up visits, calling patients to confirm their appointment a day before
- Prepare patients for their ultrasound and exam room for exam procedure
- Retrieving patients file and obtain current medical information that is relevant to the exam, escorting patients to rooms taking their vitals and asking pre-exam questions
- Cleaning ultrasound equipment, sanitizing, restocking exam room, checking inventory, and ordering medical supplies
- Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
- Configured network settings for computers and connected them to the company's local area network.
- Provided technical support to users by troubleshooting hardware and software issues.
Externship
Adventist Health
Bakersfield, Ca
03.2021 - 08.2021
- Company Overview: DMS Externship
- Uses ultrasound equipment to direct high-frequency sound waves to the area of interest in the patient's body by capturing quality images to describe the composition, shape, and motion of tissues, organs, vessels, and pathology
- Summarizes, documents to verifies images by describing findings, calculations, and measurements to physicians for diagnoses
- Adheres to ultrasonic diagnostic procedures, precautions, and standards
- Provides direct patient care, including assessing the patient's condition and ability to cooperate
- Position patients, equipment, prepare the patients for procedures, and continually monitors and records vital signs
- Instructs and communicates with patients and their family regarding the test to be performed and assesses patient's ability to tolerate exam
- DMS Externship
Education
Associate of Science Degree - Diagnostic Medical Sonography
San Joaquin Valley College
Bakersfield, CA01.2021
Bachelor’s Degree - Education
University of La Verne
Oxnard, CA01.2016
Associate Degree - Liberal Arts
Ventura College
Ventura, CA01.2013
Skills
- Patient care
- Scheduling
- Data entry
- Clean
- Organized
- Phones
- Office experience
- Customer service
- Ordering
- Inventory
- Communication
References
available by request
Timeline
Household Manager
Household Manager
06.2022 - Current
Patient Coordinator (Phone Operator)
Premier Family Physicians
03.2022 - 06.2022
Technical Assistant
BB Imaging
10.2021 - 03.2022
Externship
Adventist Health
03.2021 - 08.2021
Associate of Science Degree - Diagnostic Medical Sonography
San Joaquin Valley College
Bachelor’s Degree - Education
University of La Verne
Associate Degree - Liberal Arts
Ventura College
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