Catrina McCallum
Toledo,OH
Summary
Proven Environmental Services Technician with a solid background at Promedica Toledo Hospital, enhancing cleanliness and infection control through efficient waste management and sanitation procedures. Excelled in customer service and complaint resolution, demonstrating strong problem-solving and active listening skills. Certified in infection prevention, committed to maintaining high safety standards and confidentiality.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Billing and Coding position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Environmental Services Technician
Promedica Toledo Hospital
04.2014 - Current
- Safeguarded patient and hospital confidentiality.
- Secured prompt task completion by arranging duties logically.
- Optimized waste disposal and recycling systems for better cleanliness standards.
- Ensured prompt and professional resolution of customer concerns.
- Arranged beds and furniture in rooms.
- Adhered to cleaning schedules tailored to patient requirements.
- Applied consistent attention to maintain clean restrooms and break rooms.
Education
Certificate - Medical Billing And Coding
MedCerts
Livonia, MI08-2024
Skills
- Safety trained
- Sanitation procedures
- Infection control policies
- Infection prevention and control certified
- Customer service
- Complaint resolution
- Complaint handling
- Microsoft outlook
- Computer proficiency
- Problem resolution
- Active listening
- Product knowledge
Certification
- MCBC: Medical Coding and Billing Certification. AMCA. 2024 August
- CHEST: Certified Healthcare Environmental Services Technician. AHE: Association for the Healthcare Environment. 2023 April
Timeline
Environmental Services Technician
Promedica Toledo Hospital
04.2014 - Current
- MCBC: Medical Coding and Billing Certification. AMCA. 2024 August
- CHEST: Certified Healthcare Environmental Services Technician. AHE: Association for the Healthcare Environment. 2023 April
Certificate - Medical Billing And Coding
MedCerts
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