Catrina Melidones
Oasis Freight Transport
Whitmore Lake,MI
7
years of professional experience
Results-driven Account Management and Customer Success Professional skilled in managing high-value enterprise relationships and enhancing portfolio retention. Expertise in consultative partnerships and strategic account growth, delivering tailored solutions that elevate client outcomes and loyalty. Focused on optimizing accounts to maximize customer lifetime value.
Work History
Senior Account Executive
2 Months- Implement solutions-based selling strategies to foster enduring relationships with shippers.
- Develop and implement processes to identify and secure new accounts, enhancing market presence in key verticals.
- Create comprehensive operational frameworks to support efficient brokerage services in the startup initiative.
- Craft and execute comprehensive a comprehensive strategic plan for brokerage start-up to ensure robust operating procedures, compliance adherence, and effective carrier vetting.
- Coordinate efforts with internal operations and management to maintain high levels of service quality.
Account Manager
7 Months- Directed customer success strategies within the automotive sector to enhance initial onboarding, foster deep account development, and secure long-term client retention.
- Conducted high-impact product demonstrations and onsite technical consultations for automotive partners, effectively translating solution value to maximize user understanding and adoption.
- Implemented proactive relationship management and consultative account expansion strategies to drive organic revenue growth and elevate brand awareness at key automotive industry events.
Enterprise Account Executive
4 Years 4 Months- Drove annual revenue exceeding $5.5 million for three consecutive years through strategic sales development, account expansion, and proactive relationship management.
- Developed and managed partnerships with C-suite executives at enterprise-level organizations, enhancing contract negotiations for transportation and logistics services.
- Coordinated high-volume logistics operations, ensuring timely management of 1,400 shipments per month (2022–2023) and 1,250 shipments per month (2024-2025).
- Assessed client logistics needs to create customized, cost-reducing solutions while engaging with internal operations and carrier teams to facilitate seamless service delivery.
- Achieved corporate recognition for outstanding gross profit performance in flatbed transportation in 2023.
Hearing Instrument Specialist- Provider
6 Months- Performed comprehensive hearing evaluations to diagnose hearing impairments, then tailored and calibrated hearing aids to meet specific client requirements.
- Facilitated transactions, maintained comprehensive customer data records, and managed inventory levels to support operational efficiency.
- Coordinated appointment scheduling, maintained precise records, and organized client files efficiently.
Manager
1 Year 6 Months- Supervised inventory workflows, analyzed performance metrics, and managed supplier relationships to optimize product offerings and secure competitive pricing.
- Resolved customer service escalations promptly to protect brand loyalty and ensure a high-quality experience.
- Consulted with clients on event planning, product selection, and inventory quantities to optimize order accuracy and satisfaction.
Education
Bachelor of Science - Biology
Skills
Enterprise Sales Expertise
Strategic Account Management
Executive-Level Communication
Technical Solution Selling
Contract Negotiation
Cross-functional Collaboration
Client Relationship Management
Revenue Growth Strategy
Timeline
Senior Account Executive
Oasis Freight Transport
06.2026 - CurrentRead More
Account Manager
E-XTEQ
10.2025 - 05.2026Read More
Enterprise Account Executive
Priority1
06.2021 - 10.2025Read More
Hearing Instrument Specialist- Provider
Miracle Ear
11.2020 - 05.2021Read More
Manager
Cardinal Wine & Spirits
05.2019 - 11.2020Read More
Michigan State University
Bachelor of Science from Biology
Read More