Catrina Nichols

• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Provided COVID-19 FAQs and educational material to patrons and employees.
• Recorded patient vital signs prior to beginning medical procedures.
• Protected individual confidentiality as prescribed by local, state and federal mandates.
• Disinfected tools, equipment and surfaces between patients.

• Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
• Reviewed orders by inspecting labeling, packaging and contents.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Answered guest questions and referred to local points of interest.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Maintained transaction security by verifying payment cards against identification.

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Entered and processed patients' prescriptions into internal system.
• Counted and labeled prescriptions with correct item and quantity.
• Reviewed and verified customer information and insurance provider information.

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• Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.