Shanicky Games
Clarksdale,MS
Summary
Dedicated individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
12
12
years of professional experience
Work History
COVID-19 Screener
Clarksdale Municipal School District
Clarksdale, MS
08.2023 - 05.2024
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
Customer Service Representative
Kelly Services
Remote
09.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
Ashley Furniture Call Center
Memphis
09.2020 - 08.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Performed outbound calls, emails, chats as necessary for follow-up on open cases or other special requests from customers
- Researched complex technical issues using available resources such as product manuals, knowledge base articles
- Maintained accurate records of customer interactions, transactions, comments and complaints.
HEAD START TEACHER
Coahoma Opportunities, Inc
Clarksdale
01.2017 - 09.2020
- Provided individualized attention to children to enhance learning and development
- Established positive relationships with parents to ensure continuity between home and school learning environments
- Provided guidance counseling services to assist students with personal issues or concerns they may have had at home or school
- Participated in required training by attending continuing education and professional development.
CUSTOMER SERVICE CASHIER
Walmart
Clarksdale
04.2012 - 01.2017
- Assisted customers with product selection, inquiries, and order customization requests
- Resolved customer concerns to meet unique needs and boost satisfaction
- Maintained high standards of customer service during high-volume, fast-paced operations
- Bagged, boxed, or gift-wrapped sold merchandise per customer's request
- Managed customer accounts and kept accurate records of customer transactions.
Education
ASSOCIATE IN SCIENCE (A.S.) IN DEVELOPMENT TECHNOLOGY - Science
Coahoma Community College
Clarksdale, MS05.2010
High School Dipole -
Clarksdale High School
Clarksdale, MS05.2007
Skills
- Active Listening
- Customer Relations
- Technical Support
- Problem-Solving Ability
- Customer Relationship Management
- Call Triaging
- Administrative Support
- Multi-Line Telephone Operation
- Critical Thinking
- Clerical Support
- Friendly and Respectful
- Problem-Solving
- Social Distancing Guidelines
- CDC Regulations
- Exposure Reporting
- Problem-solving abilities
- Building rapport
- Product Sales
- Account Management
Timeline
Customer Service Representative
Kelly Services
09.2023 - 04.2024
COVID-19 Screener
Clarksdale Municipal School District
08.2023 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
Ashley Furniture Call Center
09.2020 - 08.2023
HEAD START TEACHER
Coahoma Opportunities, Inc
01.2017 - 09.2020
CUSTOMER SERVICE CASHIER
Walmart
04.2012 - 01.2017
ASSOCIATE IN SCIENCE (A.S.) IN DEVELOPMENT TECHNOLOGY - Science
Coahoma Community College
High School Dipole -
Clarksdale High School