Highly motivated and dedicated professional with 7 years of exceptional customer service, call center, and work-from-home experience. Possessing a strong track record of delivering top-notch customer support, I am adept at handling various customer inquiries, resolving issues, and ensuring customer satisfaction.
Hi, I’m
PINKIE LAFORD
Warren,MI
Summary
Overview
7
years of professional experience
Work History
ARR EMPLOYMENT SERVICES, COVID
COVID-19 Screener
01.2022 - 01.2023
Job overview
- Assist customers via phone and email, providing prompt and courteous responses to inquiries and resolving issues effectively
- Maintain a high customer satisfaction rate, consistently receiving positive feedback for outstanding service
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Utilize CRM software to document customer interactions and track support tickets.
Apple
Chat Support Specialist
02.2021 - 01.2022
Job overview
- Handled a high volume of inbound customer calls, always maintaining a professional and friendly demeanor
- Addressed customer concerns, resolved complaints, and provided product information with accuracy
- Met and exceeded monthly performance targets, consistently ranking among the top performers in the team
- Assisted department with email-based and phone support when call center was busy or short-staffed.
DTE ENERGY
BILLING SPECIALST
03.2019 - 02.2021
Job overview
- Oversee the end-to-end billing process, ensuring timely and accurate invoicing for clients and customers
- Monitor accounts receivable and follow up on outstanding payments, reducing delinquent accounts by 25%
- Implemented automated billing system, streamlining processes, and reducing billing errors by 15%
- Respond to customer inquiries related to billing, resolving issues promptly and maintaining a high level of customer satisfaction
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
BEAUMONT HOSPITAL
MEDICAL SCHEDULAR
02.2018 - 03.2019
Job overview
- Efficiently managed and maintained the appointment schedule for surgical procedures and radiology imaging coordinating with healthcare providers, patients, and other medical staff
- Utilized Epic systems, Allscripts, NextGen Healthcare and more to input and update patient appointments, ensuring accuracy and timeliness of information
- Responded to patient inquiries and provided excellent customer service, addressing scheduling conflicts, and accommodating urgent appointment requests
- Conducted periodic audits of the appointment system to identify and correct any discrepancies or errors
JOE’S DISCOUNT PHARMACY
LEAD PHARMACY TECHNICIAN
05.2016 - 01.2018
Job overview
- Supervised a team of 8-10 pharmacy technicians, providing guidance and support in daily tasks and ensuring adherence to pharmacy regulations and protocols
- Managed the pharmacy workflow, optimizing efficiency, and prioritizing tasks to meet prescription dispensing targets
- Oversaw inventory management, including ordering medications, maintaining stock levels, and conducting regular audits to prevent shortages or expired products
- Implemented quality assurance measures, reviewing medication dispensing processes to ensure accuracy and compliance with regulatory requirements
Education
GOOGLE MARKETING
Virtual Training
2023
University Overview
GOOGLE DIGITAL MARKETING
University High SchoolFerndale, MI
HIGH SCHOOL DIPLOMA
06.2015
University Overview
Skills
- Proficient in billing software and accounting system
- Strong attention Detail and Accuracy
- Wireless LAN, Microsoft Exchange, Active Directory, Microsoft Office Suite, Microsoft Project, Access, Crystal
- Problem-Solving
- Multitasking Abilities
- Data Entry
- Active Listening
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
COVID-19 Screener
ARR EMPLOYMENT SERVICES, COVID
01.2022 - 01.2023
Chat Support Specialist
Apple
02.2021 - 01.2022
BILLING SPECIALST
DTE ENERGY
03.2019 - 02.2021
MEDICAL SCHEDULAR
BEAUMONT HOSPITAL
02.2018 - 03.2019
LEAD PHARMACY TECHNICIAN
JOE’S DISCOUNT PHARMACY
05.2016 - 01.2018
GOOGLE MARKETING
Virtual Training
University High School
HIGH SCHOOL DIPLOMA
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