Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jennifer Burris

Customer Service Specialist
Rockford, IL,IL

Summary

Dedicated professional with 10+ years of optimizing productivity, efficiency and service quality across various environments including healthcare and logistics. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

COVID-19 Screener

Medcor
Rochelle, IL
10.2020 - Current

Contract position as Covid-19 screener at Hormel Foods. Evaluated those entering plant and offices by following Medcor procedures and protocols which included but were not limited to: temperature assessment, screening questions and Covid testing.

L&D Tech/CST

Northwestern Medicine Kishwaukee Hospital
Dekalb, IL
01.2020 - 03.2020
  • Patient and infant care
  • Surgical tech for c-sections
  • Daily operation check for OR/patient room medical equipment
  • Documented Patient rounds in Epic
  • HUC for L&D department
  • Insurance verification

Certified Surgical Technologist

Hauser Ross Eye Institute
Sycamore, IL
03.2016 - 05.2019
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons’ preferences or instruction.
  • Inventory management and ordering.
  • Monitored staff use of supplies for cost effectiveness.
  • Precepted new hires.
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.


Human Resource Assistant

Northern Illinois University
DeKalb, IL
04.2015 - 03.2016
  • Worked with students to find on campus employment
  • Managing and providing excel reports to supervisor
  • Demonstrations at job fairs providing information to public and prospective students
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite
  • Managed employee exit interviews and paperwork
  • Answered and directed many outbound and inbound phone calls per day

Certified Surgical Technologist

Dreyer Ambulatory Surgery Center
Aurora, IL
06.2013 - 07.2014
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons’ preferences or instruction
  • Gave in-services on multiple topics to educate staff/coworkers
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies

Billing Clerk

K&G Trucking
Morris, IL
04.2007 - 06.2013
  • Compared vendor prices to ensure optimal savings.
  • Handled all incoming business and client requests for information.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Created reports and presentations.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Maintained computer and physical filing systems.
  • Prepared vendor invoices and processed incoming payments.
  • Coordinated drivers pickups and deliveries.

Certified Surgical Technologist

Valley West Hospital
Sandwich, IL
09.2011 - 05.2013
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during surgery.
  • Assisted with medical billing
  • Assisted with surgical scheduling
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons’ preferences or instruction.
  • Used sutures, staples, clips and other tools to close wounds.
  • Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.

Education

Certificate in surgical technology - Surgical Technology

Rock Valley College
Rockford, IL
2004

Skills

  • Epic software proficiency
  • Patient scheduling
  • Call center experience
  • Accounts payable/receivable
  • Billing
  • Worker's compensation experience
  • Customer Service
  • MS Office
  • EMR / EHR
  • Mac OS
  • IOS
  • Banking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

COVID-19 Screener

Medcor
10.2020 - Current

L&D Tech/CST

Northwestern Medicine Kishwaukee Hospital
01.2020 - 03.2020

Certified Surgical Technologist

Hauser Ross Eye Institute
03.2016 - 05.2019

Human Resource Assistant

Northern Illinois University
04.2015 - 03.2016

Certified Surgical Technologist

Dreyer Ambulatory Surgery Center
06.2013 - 07.2014

Certified Surgical Technologist

Valley West Hospital
09.2011 - 05.2013

Billing Clerk

K&G Trucking
04.2007 - 06.2013

Certificate in surgical technology - Surgical Technology

Rock Valley College
Jennifer BurrisCustomer Service Specialist