Raisa Correa
Ocala
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
10
10
years of professional experience
2009
2009
years of post-secondary education
Work History
COVID-19 Screener
Ocala Eye
Ocala
01.2020 - 01.2022
- Patient covid-19 screener
- Provided clear instructions on safety protocols to patients and visitors.
- Maintained accurate records of screening results and patient interactions.
- Collaborated with healthcare staff to ensure a safe environment.
- Assisted in the implementation of updated health guidelines as needed.
- Screened patients for COVID-19 symptoms and exposure history.
Medical Assistant
Lifestyle Solutions MedSpa
Ocala
01.2018 - 01.2020
- Patient weight loss management
- Patient data entry EMR system
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and ensured timely appointment flow.
- Prepared examination rooms and maintained cleanliness standards.
- Collected patient medical histories and entered data into electronic systems.
- Educated patients on treatment plans and post-care instructions.
- Conducted routine laboratory tests and processed specimens accurately.
- Coordinated inventory management for medical supplies and equipment.
- Supported billing processes by verifying insurance information with patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant
Jet Medical Center
Ocala
01.2015 - 01.2016
- Basic wound care
- Patient triage
- Patient data entry (Athena)
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and ensured timely appointment flow.
- Prepared examination rooms and maintained cleanliness standards.
- Collected patient medical histories and entered data into electronic systems.
- Educated patients on treatment plans and post-care instructions.
- Conducted routine laboratory tests and processed specimens accurately.
- Coordinated inventory management for medical supplies and equipment.
- Supported billing processes by verifying insurance information with patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Front Desk Receptionist
Florida Sleep Solutions
Ocala
01.2014 - 01.2015
- Patient scheduling
- Insurance verification
- Managed patient check-in and registration processes efficiently.
- Scheduled appointments and coordinated with medical staff effectively.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained organized patient records and ensured data accuracy.
- Assisted patients with insurance verification and billing inquiries.
- Provided excellent customer service to enhance patient experiences.
- Collaborated with team members to improve front desk operations.
- Ensured a clean and welcoming reception area for patients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Receptionist
Pulmonary consultants of Ocala
Ocala
01.2012 - 01.2014
- Patient sign in/out
- Insurance verification
- Greeted patients and visitors with professionalism and warmth.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled patient appointments using electronic health record system.
- Maintained organized reception area, ensuring cleanliness and functionality.
- Verified patient information and insurance details accurately and promptly.
- Assisted medical staff by relaying messages and managing correspondence.
- Provided excellent customer service, addressing patient inquiries and concerns effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Medical Assisting (Associate Degree) -
Rasmussen College
Ocala, FL, USABelleview High
Belleview, FLSkills
- EMR systems (Athena and Epic)
- Data entry
- Bilingual proficient in Spanish with ability to translate, read and write
- Medical scheduling
- Customer service
- Prior-authorization experience with Bcbs, united healthcare, medicare/medicaid Claims follow up and denials
- ICD-10 experience
- Time management
- Attention to detail
- Remote work experience in healthcare
- Medical terminology
- Data entry accuracy
- Patient scheduling
- Insurance verification
- Electronic medical records
- Effective communication
- Team collaboration
- Insurance verification expertise
- HIPAA compliance
- Professionalism and ethics
- Strong communication skills
- Medical office procedures
Timeline
COVID-19 Screener
Ocala Eye
01.2020 - 01.2022
Medical Assistant
Lifestyle Solutions MedSpa
01.2018 - 01.2020
Medical Assistant
Jet Medical Center
01.2015 - 01.2016
Front Desk Receptionist
Florida Sleep Solutions
01.2014 - 01.2015
Receptionist
Pulmonary consultants of Ocala
01.2012 - 01.2014
Medical Assisting (Associate Degree) -
Rasmussen College
Belleview High