Catrina Price
Houston,TX
Summary
Highly experienced professional with 16+ years of expertise in customer service, records management, and team leadership. Proven track record of excellence in communication, organization, and problem-solving. Licensed Notary and Cosmetologist with a unique combination of skills. Committed to top-notch support. Experienced in working from home, with a proven ability to maintain productivity and efficiency in a remote setting.
Overview
18
18
years of professional experience
Work History
IRT (Internal Resolution Team)/Assistant Manager
Ontellus
06.2017 - 03.2022
- Special ops that solves complex issues with attorneys, between departments
- Created policies and processes to assist in the transition of information.
Production Specialist - Intake/Mail Room
Ontellus
07.2013 - 05.2017
- Mastered the different legals from each state
- Processed all legal documents and records that came in electronically and via mail (5,000 per day)
- Transferred all documents electronically to CD or password-protected PDF, USB, and such
- Provided quality control over 1,000 records per day
- Binded and shipped documents as required
- Created an automated system that processed electronic records instantly.
Case Manager
Ontellus
08.2010 - 07.2013
- Managed record requests and ensured compliance with regulations
- Assisted with case planning, development, and management, legal research, liaison between company and clients, gathered facts and retrieved information, drafted and analyzed legal documents, and collected, compiled, and utilized technical information to forward for processing for court.
Call Center Manager/Trainer
Ontellus
06.2006 - 08.2010
- Supervised and trained call center staff
- Maintained excellence in record retrieval and customer service etiquette
- Created training plans and developed guides and manuals to help employees learn how to speak to customers
- Also created go-to manuals for all states records prices and policies on obtaining records.
Expeditor
Ontellus
05.2004 - 06.2006
- Coordinated record retrieval and communicated with custodians
- Speed up processes within the organization
- Collaborated with different teams, locations, custodians and attorneys for multiple projects
- Managed projects for production, and purchasing to facilitate operations, material movement, inventory control, record keeping, and scheduling
- Also handled any task put on my desk by upper management.
Education
Bachelor of Science - Nursing BSN
Houston Community College
Houston, TX06.2026
Diploma -
Charles Milby High School
01.2000
Skills
- Excellent communication and customer service skills
- Strong organizational and attention to detail
- Ability to work under stress and meet deadlines
- Proficient in various computer systems and 10-key calculator
- Leadership and training skills
- Notary public and cosmetology licenses
- Knowledgeable of HIPAA policy and laws for most states
Timeline
IRT (Internal Resolution Team)/Assistant Manager
Ontellus
06.2017 - 03.2022
Production Specialist - Intake/Mail Room
Ontellus
07.2013 - 05.2017
Case Manager
Ontellus
08.2010 - 07.2013
Call Center Manager/Trainer
Ontellus
06.2006 - 08.2010
Expeditor
Ontellus
05.2004 - 06.2006
Bachelor of Science - Nursing BSN
Houston Community College
Diploma -
Charles Milby High School
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