Catrina Walker

Skilled Contact Representative with background in managing customer inquiries, addressing complaints and providing solutions to ensure customer satisfaction. Strong communication skills, ability to manage multiple tasks at once, and resolve conflicts effectively. Significant impact made in previous roles by enhancing customer experience through proactive problem-solving and relationship-building skills. Resourceful Contact Representative known for productivity and efficiency in task completion. Skilled in customer relationship management, conflict resolution, and policy explanation. Excel in communication, problem-solving, and adaptability to ensure positive outcomes in all interactions.