Catriona MacAllister
Gainesville,Florida
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Records Clerk position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Cashier/Salesperson
Garden Gate Nursery
11.2022 - Current
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Trained new employees on customer service, money handling and organizing strategies.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Patient Delivery Specialist
Curaleaf
03.2022 - 09.2022
- Responsible for updating patient dispensation records in compliance with Medical Marijuana Use Registry (MMUR) by the Florida Department of Health's standards and regulations.
- Maintain strictest confidentiality in compliance with HIPPA guidelines.
- Ensure safe transportation of federally regulated drugs while managing accurate manifests for each item on board for delivery.
- Efficiently plan and coordinate routes for delivery areas whilst navigating road closures and other obstructions on the road.
- Ability to pass a Level 2 background screening.
- Coordinated consistent on-time deliveries of damage-free goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
Courier/Log In
Advanced Environmental Laboratories
07.2021 - 02.2022
- Interpret, enter, error check, log, file, and verify COC's into LIMS system, accurately sort, label and distribute samples.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Verified data files prior to entry to maintain high data accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Responsible for pickup, transport, and delivery of orders/lab supplies and reports in a timely manner while providing excellent service to clients and customers.
- Maintain cleanliness of vehicle, report vehicle maintenance issues and keep gas records for courier manager.
Licensed Invasive Plant Technician
Kestrel Ecological Services
04.2019 - 07.2021
- Identifying and eradicating invasive and exotic species of plants in conservation/wild areas throughout Florida.
- Treat invasive plant species in varied environments using an assortment of herbicides and delivery methodologies.
- Safely and responsibly transport crew and chemical through varied terrains with several types of ATV/UTV vehicles.
Automobile Detail Specialist
TephSeal
03.2018 - 04.2019
- Use of a multitude of cleaning products to remove dirt, debris and imperfections from interior and exterior of automotive vehicles.
- Washed cars and trucks daily for auto dealership.
- Thoroughly wash, buff, wax, vacuum, steam, recondition and deodorize vehicles to bring to like new condition or to customer specification.
- Restored luster to vehicle interiors, including upholstery and vinyl.
Carside Specialist
Applebee's
10.2016 - 05.2018
- Serve each to go guest courteously, quickly and efficiently with a positive, pleasant and enthusiastic attitude.
- Take orders via phone, suggestive selling, ensuring orders are packaged accurately, and receive payment.
- General maintenance functions such as maintaining restrooms, maintaining curb appeal of restaurants, dusting, empty trash, sani-bucket rotation, set up expo line.
Cashier
Country Cooler Drive Thru
02.2014 - 04.2016
- Balance the needs of multiple customers simultaneously in a fast paced environment.
- Follow company, state, and federal laws regarding sales of alcohol, tobacco and other restricted items.
- Computed sales transactions, received cash, credit and debit payments from customers.
Cash Operations
Silver Dollar Internet Cafe
06.2012 - 08.2013
- Knowledge of administrative procedures, clerical procedures, computers, relevant software applications, keyboard skills, and control inventory relevant to the reception area.
- Prepares cashier reports, operates cash registers, prepare bank deposits, and secure money in safes.
- Handles sensitive and/or confidential information, correspondence, documents, and/or reports.
Crew
McDonalds
07.2008 - 09.2010
- Understanding the necessity and value of accuracy and attention to detail.
- Offer exceptional customer service to differentiate and promote the company brand.
- Kept current on market and product trends to effectively answer customer questions.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
Clerical and Warehouse Staff
Absolute Power & Technologies Inc.
07.2005 - 07.2009
- Professionally answer telephones and give accurate information to callers, take messages, or transfer calls to appropriate individuals.
- Compared transcribed data with source document to detect and correct errors.
- Accurate data entry in QuickBooks, Microsoft Word, Microsoft Office, and Microsoft Excel.
- Photocopying, sending and receiving faxes, accurately file according to Purchase Order number and client detail information.
- Transporting and towing heavy equipment to specified delivery address along with operating heavy machinery to load and unload truck beds, trailers and box trucks using dollies, hand trucks, forklifts, and tractors.
Carhop
Sonic Drive In
05.2011 - 12.2011
- Expertly operate switchboard accurately and efficiently.
- Exert fast-paced mobility to and from guest cars for extended periods.
Education
High School Diploma -
Okeechobee High School
OkeechobeeSkills
- Billing
- Bookkeeping
- Chemical Technician
- Complex Problem-Solving
- Customer Relations
- Data Entry
- Payment Collection
- POS system operations
- Sales expertise
- Solid Driving Record (7 years)
- Time management skills
- Typing (60 WPM)
- Written and verbal communication
Certificates and Licenses
- Perfect Driving Record
- Certificate of Recognition - The Nature Conservancy 06/2022
- Commercial Applicator License - Florida Department of Agriculture & Consumer Services 12/2019
- Certificate of Distinction - Applebee's Okeechobee 12/2017
- Certificate of Recognition for Achieving Excellence in Digital Design 05/2008
References
- Dawn , Garden Gate Nursery, (765) 838-8967
- Amy Stanford, Curaleaf, Store Lead, (352) 222-5782
- Carmel Mayo, Curaleaf, Patient Delivery Lead, (904) 349-7540
- Lanie Carter, Kestrel Ecological Services, Crew Supervisor, (352) 316-4755
- Geoffrey Wasson, Kestrel Ecological Services, Crew Supervisor, (330) 406-6925
Timeline
Cashier/Salesperson
Garden Gate Nursery
11.2022 - Current
Patient Delivery Specialist
Curaleaf
03.2022 - 09.2022
Courier/Log In
Advanced Environmental Laboratories
07.2021 - 02.2022
Licensed Invasive Plant Technician
Kestrel Ecological Services
04.2019 - 07.2021
Automobile Detail Specialist
TephSeal
03.2018 - 04.2019
Carside Specialist
Applebee's
10.2016 - 05.2018
Cashier
Country Cooler Drive Thru
02.2014 - 04.2016
Cash Operations
Silver Dollar Internet Cafe
06.2012 - 08.2013
Carhop
Sonic Drive In
05.2011 - 12.2011
Crew
McDonalds
07.2008 - 09.2010
Clerical and Warehouse Staff
Absolute Power & Technologies Inc.
07.2005 - 07.2009
High School Diploma -
Okeechobee High School
Similar Profiles
Laura SchmidtLaura Schmidt
Human Resources Manager at Baker Nursery Garden & GiftHuman Resources Manager at Baker Nursery Garden & Gift
Riley SchnellRiley Schnell
Garden Center Associate at Blue Grass Nursery, Sod & Garden CentreGarden Center Associate at Blue Grass Nursery, Sod & Garden Centre
Bianca LucianoBianca Luciano
Store Manager at Diaco's Garden NurseryStore Manager at Diaco's Garden Nursery