Summary
Overview
Work History
Education
Skills
BLS for Healthcare Provider
Timeline
Generic

Melissa Powers

Elizabeth City ,NC

Summary

Dynamic professional with a proven track record in customer service and team collaboration, notably at Big Daddy's Pizza. Skilled in multitasking and greeting guests, I excel in creating positive experiences in high-pressure environments. Demonstrated ability to enhance team efficiency and foster a supportive atmosphere, achieving significant improvements in customer satisfaction and operational smoothness.

Overview

19
19
years of professional experience

Work History

Waitress/ Customer Service

Big Daddy's Pizza
02.2021 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Home Health Aide

Self-employeed
02.2018 - 02.2023
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.

Manager

Rookies Sports Bar
03.2006 - 02.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Housekeeper

MWR-Morale ,Welfare and Recreation
05.2008 - 09.2012
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

Associate of Science - Nursing

College Of The Albermarle
Elizabeth City, Nc

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration

BLS for Healthcare Provider

Basic Life Support- Public safety professional, First responder CPR.

                                   

Timeline

Waitress/ Customer Service

Big Daddy's Pizza
02.2021 - Current

Home Health Aide

Self-employeed
02.2018 - 02.2023

Housekeeper

MWR-Morale ,Welfare and Recreation
05.2008 - 09.2012

Manager

Rookies Sports Bar
03.2006 - 02.2016

Associate of Science - Nursing

College Of The Albermarle

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Melissa Powers