Catthy Nguyen
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns, providing accurate information and guiding customers to extended resources regarding their concerns when required.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Follow a vigorous verification process and procedures to ensure customer account safety and protection.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Content Moderator
Alorica
01.2023 - 08.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Conducted quality control, ensuring content complies with local policies and regulations
- Possessed a high level of professionalism
- Using experience in overcoming unexpected difficulties and using logical problem solving skills.
- Escalating extreme content to Supervisors regarding legality issues.
Assistant Manager
Little Caesars
07.2022 - 04.2023
- Providing great customer service and working in a team oriented environment with a great attitude
- Working fasted paced and multi-tasking with many different stations
- Prepping, cooking, and serving food
- As an assistant manager, it is important to communicate with the staff and to be respectful and assertive
- As well as handling problems that the workers and customers might have with a quick and satisfying solution.
Education
High School Diploma -
Central High School
Phoenix, AZ05.2020
Skills
- Integrity
- Adaptability
- Collaboration
- Corporation
- Willingness to Learn
- Responsibility
Timeline
Customer Service Representative
VXI Global Solutions
10.2023 - Current
Content Moderator
Alorica
01.2023 - 08.2023
Assistant Manager
Little Caesars
07.2022 - 04.2023
High School Diploma -
Central High School
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