Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Interests
Software
Timeline
Hi, I’m

Caurice Starnes

PHOEINX,AZ
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
years of professional experience
1
Certification

Work History

Walmart

Online Personal Shopper
10.2023 - Current

Job overview

  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Buffalo Wild Wings

Host/Cashier
06.2023 - 08.2023

Job overview

  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

MidAmerican Building Services

Housekeeper
05.2022 - 12.2022

Job overview

  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Holiday Inn

Housekeeper
01.2022 - 05.2022

Job overview

  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.

Changing Lanes

Assistant
04.2020 - 06.2021

Job overview

  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.

Education

University Of Wisconsin- Stevens Point
Stevens Point, WI

Business Administration (BA) from Business Administration
06.2022

Carmen Northwest High School of Science And Technology
Milwaukee, WI

High School Diploma
06.2020

Skills

  • Active Listening
  • Critical Thinking
  • Customer Service
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Microsoft Outlook
  • Paperwork Processing
  • Appointment Scheduling
  • Team Development

Certification

Fingerprint Clearance card. Issued by the state of Arizona DPS. 09-15-2023 EXP.


CPR/FA: 09/19/2025 EXP.


Article 9: 09/14/2026 EXP.

Availability
See my work availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off4-day work week

Interests

Helping people

Data entry

Drawing

Painting

Languages

Reading

Music

Writing

Baking

Hair styling

Software

Microsoft

Excel

Word

Adobe

Timeline

Online Personal Shopper

Walmart
10.2023 - Current

Host/Cashier

Buffalo Wild Wings
06.2023 - 08.2023

Housekeeper

MidAmerican Building Services
05.2022 - 12.2022

Housekeeper

Holiday Inn
01.2022 - 05.2022

Assistant

Changing Lanes
04.2020 - 06.2021

University Of Wisconsin- Stevens Point

Business Administration (BA) from Business Administration

Carmen Northwest High School of Science And Technology

High School Diploma

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Caurice Starnes