Kylie Hellenbrand
Cross Plains,WI
Summary
Accomplished in enhancing customer experiences and streamlining order processes, my tenure at Walmart honed my problem-solving and order processing skills. I consistently contribute to team efforts and customer satisfaction. Achieved a significant improvement in service delivery through active listening and effective teamwork.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
Platteville, USA
01.2024 - Current
- Selected, bagged and staged grocery orders for guests
- Delivered superior customer service, answered questions and resolved customer complaints
- Handled returns and exchanges promptly to minimize inconvenience for clients
- Assisted with collection, loading and acceptance of payment for customer pick-up and delivery orders
- Collaborated with team to complete daily tasks and enhance service delivery
Inspector Packer
Plastic Ingenuity
Cross Plains, WI
05.2024 - 08.2024
- Retained strong knowledge and education of building codes and regulations, enabling issues to be immediately identified when on job site.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Identified acceptable components and rejected defective products.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
Sales Associate
Designer Shoe Warehouse
Middleton, USA
01.2021 - 04.2024
- Processed returns and exchanges in line with store policies, maintaining accurate records of transactions
- Resolved customer complaints professionally, ensuring their satisfaction with our service
- Greeted customers upon their arrival and assisted them in finding right shoe styles
- Back-ordered desired styles and colors for customers' specific needs
- Organized and restocked department aisles to maintain product accessibility and positive appearance
- Conducted inventory checks regularly to monitor available stock levels
Nursery Sales Associate
The Bruce Company
Middleton, USA
05.2020 - 12.2021
- Participated in staff meetings to discuss sales goals, promotions, product updates, and customer feedback
- Assisted customers in selecting appropriate plants for their gardens and landscapes
- Collaborated with team members on seasonal decoration changes within nursery
- Provided gardening advice and recommendations to customers based on their specific needs
- Arranged plant displays in aesthetically pleasing manner to attract customers
Education
Bachelor of Science - Environmental Science
University of Wisconsin- Platteville
Platteville, WI05-2026
Skills
- Environmental assessment
- Data Analysis
- Order Processing
- Payment Processing
- Listening Skills
- Customer service
- Problem-solving
- Teamwork and Collaboration
- Active listening
- Team collaboration
Affiliations
- UW-Platteville Women's soccer team 2022/2023
Languages
English
References
References available upon request.
Timeline
Inspector Packer
Plastic Ingenuity
05.2024 - 08.2024
Online Personal Shopper
Walmart
01.2024 - Current
Sales Associate
Designer Shoe Warehouse
01.2021 - 04.2024
Nursery Sales Associate
The Bruce Company
05.2020 - 12.2021
Bachelor of Science - Environmental Science
University of Wisconsin- Platteville
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