Cavan Imai
Marietta,GA
Summary
Confident Computer Technician with expertise in computer hardware, computer software, and help desk environments, assisting both employees and customers with technical issues.
Overview
4
4
years of professional experience
Work History
Computer Service Technician
Micro Center
09.2022 - Current
- Conducting in-depth consultations and translating complex technical concepts into clear, easy-to-understand language for customers with varying levels of technical knowledge.
- Executing effective troubleshooting methodology to isolate root issues in hardware and software environments.
- Diagnosed and repaired laptops and desktops, handling issues ranging from hardware faults and malfunctions to software problems, ensuring a quick turnaround for clients.
- Collaborated with customers to assess their technology needs, offering personalized solutions and recommendations to optimize performance and meet individual requirements.
Inventory Specialist
Micro Center
10.2020 - 09.2022
- Performed data entry and processed within internal system to ensure accurate reflection of inventory.
- Organized inventory throughout the store in order to maintain easy and efficient operation of all departments.
Education
Bachelor of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA05-2027
Associate of Arts - General Studies
Mohawk Valley Community College
Utica, NY06-2019
Skills
- Hardware installation
- Software configuration
- System diagnostics
- Technical troubleshooting
- Device management
- Problem-solving
- Verbal and written communication
- Task prioritization
- Time management
- Self-motivated and disciplined
Timeline
Computer Service Technician
Micro Center
09.2022 - Current
Inventory Specialist
Micro Center
10.2020 - 09.2022
Bachelor of Science - Cybersecurity
Kennesaw State University
Associate of Arts - General Studies
Mohawk Valley Community College
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