Madison Hollingshed
Marietta,GA
Summary
Detail-oriented and proactive individual with extensive experience in emergency communications and concierge services. Skilled in coordinating with teams during crises and providing outstanding support, aimed at fostering safety and enhancing customer satisfaction.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Emergency Communications Officer
Cobb 911
marietta, GA
03.2025 - Current
- Coordinated with first responders to relay critical information during emergencies.
- Monitored multiple radio frequencies for incoming calls and alerts.
- Documented incident details accurately for record-keeping purposes.
- Collaborated with team members to maintain communication flow during incidents.
Concierge Specialist
Lucky & Lady
Atlanta, California
06.2024 - 03.2025
- Provided exceptional customer service to enhance guest experiences at Lucky & Lady.
- Coordinated reservations and bookings for various services and events seamlessly.
- Utilized booking systems effectively to streamline operational processes at the concierge desk.
Cashier Team Lead
pizza rox
Boynton Beach, Florida
05.2021 - 05.2024
- Managed cash handling procedures to maintain accuracy and security.
- Trained new cooks on food safety practices and cooking techniques.
- Provided friendly and efficient service to enhance customer dining experiences.
Education
Bachelor of Science - Human Services With Nursing Concentration
Kennesaw State University
Kennesaw, GA05-2027
High School Diploma -
Alexander W. Dreyfoos School of The Arts
West Palm Beach, FL05-2023
Skills
- Emergency response and incident documentation
- Customer service and support
- Team collaboration and communication
- Time management
Certification
CPR and BLS certified - american red cross
Accomplishments
recognition award from south Cobb business association for medical dispatch - 2025
Timeline
Emergency Communications Officer
Cobb 911
03.2025 - Current
Concierge Specialist
Lucky & Lady
06.2024 - 03.2025
Cashier Team Lead
pizza rox
05.2021 - 05.2024
Bachelor of Science - Human Services With Nursing Concentration
Kennesaw State University
High School Diploma -
Alexander W. Dreyfoos School of The Arts