Summary
Overview
Work History
Education
Skills
Timeline
Education Certifications
Training
Generic

Chad Avery Knight

Heidelberg,MS

Summary

Motivated and experienced sales/support engineer with a distinguished 15-year career encompassing IT support, sales, CSM, TAM, training, and leadership roles. Recognized for increasing customer relations, forging enduring partnerships, orchestrating successful product implementations, optimizing operational efficiency, and delivering vital technical support.

Overview

15
15
years of professional experience

Work History

Value Cycle Consultant/Product Consultant/Technical Account Manager

FRISS, Inc
10.2021 - 07.2023
  • Provided expert guidance in SSO, core system integrations, APIs, and cloud component configuration
  • Conducted bi-annual customer business reviews, driving notable enhancements in overall product performance
  • Delivered impactful training sessions, dedicated liaison between customers and technical teams
  • Addressed and resolved customers' inquiries, showcasing innovative applications of FRISS products.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Collaborated with cross-functional teams to deliver successful product implementations.

Government Technical Account Manager

Argent Software, Inc
05.2008 - 10.2021
  • Expanded government accounts, including City of Grapevine, City of Aventura, City of Miami, and Milwaukee Police
  • Oversaw log monitoring for HIPAA, GDPR, and CJIS compliance
  • Formal remote and in-person presentations and product demonstrations to technical and C-level executives
  • Project Manager for Fortune 500 customer implementation projects
  • Lead trade show / convention / marketing forums
  • Post-sales technical support and support for outside sales team
  • Lead Trainer of 3-day 'Argent University' classes held quarterly world-wide for customers.

Education

Bachelor of Arts -

Southern New Hampshire University
Hooksett, NH
2018

Bachelor of Arts -

American Public University System
Charles Town, WV
2016

Skills

  • Employee Management
  • Requirements Gathering
  • Assessments
  • Timeline Development
  • Continuous Improvement
  • Client Requirements Assessment
  • Best Practices Implementation
  • Quality Assurance
  • Client Engagement
  • Client Relationships

Timeline

Value Cycle Consultant/Product Consultant/Technical Account Manager

FRISS, Inc
10.2021 - 07.2023

Government Technical Account Manager

Argent Software, Inc
05.2008 - 10.2021

Bachelor of Arts -

Southern New Hampshire University

Bachelor of Arts -

American Public University System

Education Certifications

  • A+/Network + Certification, 2006
  • MCSE: Security +, 2007 Transcript ID: 763841
  • CJIS Certification, 2017-2022

Training

2004-2005 Windows NT Server and Windows XP Professional, 2004-2005 Citrix Metaframe XP, 2004-2005 Windows 2003 Server, 2005 Exchange 2003, 2005 Nortel Networks & Eon Millennium Telephony Systems, 2004-2005 General Telephony (Primus), 2004-2005 Fiber Optics, 2004-2005 Electrical Theory, 2004-2005 Leadership and Management School

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Chad Avery Knight