ROBERT NOLEN
MALABAR,FL
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consultant Product Specialist
Route 1 Motorsports
Malabar, FL
02.2018 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Internet Sales Consultant
Palm Coast Ford
Palm Coast, FL
12.2015 - 01.2018
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
General Manager
First Coast Powersports
St Augustine, FL
02.2015 - 12.2015
- Established quality assurance processes to ensure customer satisfaction.
- Provided strategic direction to staff members in order to maximize productivity.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
High School Diploma -
Melbourne High
Melbourne, FL06-1991
Skills
- Product Life Cycle Management
- Best Practices Implementation
- Go-to-Market Strategies
- Quality Assurance
- Cost Analysis
- Client Requirements Assessment
- Employee Management
- Client Relationships
- Issue Resolution
- Business presentation
Certification
- Florida state Life and Health, Annuity license.
- Certificates in Finance
Timeline
Consultant Product Specialist
Route 1 Motorsports
02.2018 - Current
Internet Sales Consultant
Palm Coast Ford
12.2015 - 01.2018
General Manager
First Coast Powersports
02.2015 - 12.2015
- Florida state Life and Health, Annuity license.
- Certificates in Finance
High School Diploma -
Melbourne High
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