Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cayce Brinkley

Huntingdon,TN

Summary

Accomplished Supervisor at United Healthcare, adept in staff management and process improvement, enhancing team productivity and customer satisfaction. Leveraged complex problem-solving and employee motivation skills to foster a collaborative environment, achieving significant organizational goals. Expert in training and mentoring, ensuring high-quality care and operational efficiency across healthcare settings. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

17
17
years of professional experience

Work History

Case Manager Supervisor

United Healthcare
Brentwood, TN
11.2017 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Ensure effective communication between LTSS Community & State and State Medicaid Partner.
  • Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

CHOICES Coordinator

United Healthcare
Brentwood, TN
06.2010 - 11.2017
  • Enhanced member satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coordinated both in home and nursing facility care.
  • Established safe plan of care for members to remain in the community.
  • Conducted monthly/quarterly/semi-annual face-to-face visits to ensure members are receiving safe, effective care in their environment.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.

Hospice Registered Nurse Case Manager

Caris Healthcare
Milan, TN
07.2008 - 05.2010
  • Ensured end-of-life care through empathy, compassion, and with patient dignity at the forefront.
  • Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
  • Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
  • Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
  • Maintained accurate documentation of patient interactions, assessments, interventions, and responses to care.
  • Served as a liaison between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
  • Educated patients and families about illness progression, treatment options, and available resources for additional support.

Home Health RN Case Manager

Henry County Home Health and Hospice
Paris, TN
02.2008 - 06.2008
  • Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
  • Empowered patients and their families to take an active role in care decisions, fostering a sense of self-efficacy and improving long-term health outcomes.
  • Conducted comprehensive assessments to identify patient risks, establish baseline health status, and determine appropriate intervention strategies.
  • Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
  • Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
  • Streamlined communication with physicians, ensuring accurate documentation and prompt updates on patient conditions.

Cardiac Registered Nurse

Jackson-Madison County General Hospital
Jackson, TN
05.2007 - 02.2008
  • Assisted in diagnosis and treatment of conditions such as unstable angina, cardiomyopathy, coronary artery disease and cardiac dysrhythmia.
  • Mentored new nursing staff in best practices for cardiac care, contributing to excellent teamwork and improved unit performance overall.
  • Delivered high-quality pre-and post-operative care to patients undergoing a variety of cardiovascular interventions.
  • Implemented advanced cardiac life support measures during medical emergencies, effectively managing critical situations to save lives.
  • Educated patients on lifestyle modifications and medication management to promote long-term heart health.
  • Conducted initial assessments, documented findings in patient records and notified physicians of abnormal findings.
  • Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.

Education

Bachelor of Science - Nursing Science

Western Governors University
Salt Lake City, UT
08.2020

Associate of Science - Nursing

Jackson State Community College
Jackson, TN
05.2007

High School Diploma -

Clarksburg High School
Clarksburg, TN
05.2002

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Staff Development
  • Processes and procedures
  • Process Improvement
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management

Additional Information

  • Subject Matter Expert (SME) with Pre-Admission, Evaluation, and Referrals for Long Term Services and Supports State Medicaid program platform.
  • Proficient in Microsoft Office tools.
  • Lead SME with CHOICES/Employment & Community First (ECF) eligibility/enrollment concerns.
  • Excellent liaison between Community & State's Long Term Services & Supports department (LTSS) and State Medicaid Partner.

Timeline

Case Manager Supervisor

United Healthcare
11.2017 - Current

CHOICES Coordinator

United Healthcare
06.2010 - 11.2017

Hospice Registered Nurse Case Manager

Caris Healthcare
07.2008 - 05.2010

Home Health RN Case Manager

Henry County Home Health and Hospice
02.2008 - 06.2008

Cardiac Registered Nurse

Jackson-Madison County General Hospital
05.2007 - 02.2008

Bachelor of Science - Nursing Science

Western Governors University

Associate of Science - Nursing

Jackson State Community College

High School Diploma -

Clarksburg High School
Cayce Brinkley