Cayce Engstrom
UBER
Hazel Green,USA
2
Certifications
22
years of professional experience
Operations Manager directing daily service, staffing, and cost control across fast-paced hospitality and retail settings, with monthly budget variance within 2%. Manages budget variance, hiring, training, and compliance while keeping operations aligned with sales and customer service goals. Brings district-level coordination, process improvement, and practical leadership across multi-site teams.
Work History
Benefits Coordinator
1 Year 2 Months- Coordinate benefit enrollments, updates, and terminations while keeping records current and easy to audit.
- Review participant documentation for accuracy and completeness before submitting cases for processing.
- Respond to client questions with clear guidance on eligibility, forms, and next steps.
- Track outstanding enrollment items and follow up with clients to keep cases moving.
Driver
5 Years 11 Months- Navigate 50 routes weekly with maps and GPS, adapting quickly to changing traffic conditions.
- Complete 40 passenger trips weekly while maintaining safe, courteous service and timely pickups.
- Provide professional customer service and resolve ride concerns calmly with minimal supervision.
- Transport passengers and goods safely over long distances while following road safety rules and regulations.
- Use maps and GPS to plan efficient routes and respond to traffic changes throughout the day.
General Manager
1 Year 5 Months- Managed daily store operations, including guest service, staffing, and closing responsibilities.
- Led hiring and onboarding efforts to support consistent team coverage and service readiness.
- Monitored inventory levels and ordering to support product availability and reduce waste.
- Coordinated vendor communication to address delivery issues and maintain dependable supply flow.
District Manager
9 Months- Reviewed [number] district sales reports monthly to track performance trends and inform revenue planning.
- Led district teams to improve customer service, reinforce daily priorities, and maintain consistent store execution.
- Developed revenue and profit plans to support market expansion and strengthen district performance.
- Recruited, trained, and coached staff to improve readiness, accountability, and day-to-day operations.
General Manager
2 Years- Maintained 1.0% monthly budget variance through routine review of operating costs and spending trends.
- Managed daily store operations to keep service levels, execution, and floor coverage on track.
- Improved customer service by translating guest feedback and staff input into practical process changes.
- Monitored revenue trends and adjusted operating plans to support profitability and cost control.
- Supervised hiring, onboarding, and training to build consistent team performance across the store.
- Maintained compliance with company policies and state and federal regulations through regular oversight.
Executive General Manager
7 Months- Managed 30 staff schedules weekly to align coverage with demand and maintain smooth daily operations.
- Coached teams of up to 30 employees, strengthening performance, skills development, and day-to-day support.
- Drove revenue and profitability through disciplined execution and stronger revenue planning across daily operations.
- Built strong relationships with key stakeholders and clients to support long-term business partnerships.
- Developed operational plans, budgets, and policies aligned with organizational objectives and daily demands.
- Led change management initiatives that streamlined processes, reduced costs, and improved efficiency.
Assistant General Manager
5 Months- Tracked 1.5% monthly inventory accuracy while monitoring stock levels and coordinating replenishment.
- Managed daily operations across customer service, sales, product quality, and profitability.
- Improved operational efficiency and customer satisfaction through process changes and stronger team coordination.
- Built a positive work environment by setting professional conduct standards and supporting training and development.
- Maintained effective relationships with customers, suppliers, and stakeholders to strengthen vendor relations.
- Established cost controls and sales initiatives to support revenue growth and tighter profitability management.
FOH Manager
10 Months- Reviewed 10 customer feedback items weekly to identify service gaps and improve guest experience.
- Developed customer service standards and coached staff to deliver consistent guest interactions.
- Oversaw daily restaurant operations, including food safety, sanitation, inventory, and cost control.
- Implemented customer loyalty and satisfaction initiatives to strengthen repeat business and guest retention.
- Monitored operating costs and adjusted spending to support financial goals and tighter P&L control.
- Supported promotions and order execution to improve sales performance and keep service timely.
District Manager
8 Years 2 Months- Drove customer service, sales, and profit goals through consistent district-level oversight.
- Developed marketing and promotional campaigns that supported store traffic and local engagement.
- Maintained strong vendor and supplier relationships to support reliable daily operations.
- Coordinated multiple store locations while resolving conflicts and keeping communication clear.
Multi Unit Operator
3 Years 5 Months- Tracked 3 inventory checks monthly to align product levels with store demand across locations.
- Managed daily operations across up to 10 retail stores, balancing budgeting, staff oversight, and inventory control.
- Developed sales strategies to strengthen revenue potential and support stronger profit performance across regional locations.
- Analyzed store KPIs and reported results to keep performance aligned with financial goals.
- Built vendor and business partner relationships to support smoother supply coordination and store execution.
- Created training programs and coordinated corporate initiatives to strengthen staff readiness and rollout consistency.
Education
Associate of Arts
Diploma
Skills
Regional operations management
District operations oversight
Multi-unit coordination
Change management
Staff scheduling
Workforce planning
Budget variance analysis
P&L management
Revenue planning
Inventory control
Cost control
Sales performance analysis
Hiring and onboarding
Training and development
Customer service
Vendor relations
Compliance management
Team coaching
Personal Information
Certification
First Aid
Timeline
Benefits Coordinator
North American Senior Benefits
08.2025 - CurrentRead More
General Manager
Zaxby’s
03.2024 - 08.2025Read More
District Manager
Sailormen/Popeyes
10.2022 - 07.2023Read More
Driver
UBER
11.2020 - CurrentRead More
General Manager
Mosaic
02.2019 - 02.2021Read More
Executive General Manager
Hofbrauhaus
06.2018 - 01.2019Read More
Assistant General Manager
Harold Seltzer Steakhouse
01.2018 - 06.2018Read More
FOH Manager
Applebees
03.2017 - 01.2018Read More
District Manager
Checkers Drive In Restaurants
11.2008 - 01.2017Read More
Multi Unit Operator
SBUX-HMS Host
03.2005 - 08.2008Read More
Dunedin High School
Diploma
Read More
Kaplan University
Associate of Arts
Read More