Cayden Dion
Traverse City,MI
Summary
My time in the customer service industry has proven that I am an experienced leader with a history of raising customer satisfaction and team productivity. Within any project or job, I demonstrate an excellence in time management and workplace safety protocols. Additionally, my strong communication skills and ability to work through challenging situations ensure my tasks are done efficiently weather I am personally tasked with something or implemented within a team. I believe my strength in hands on learning shows commitment to my work and dedication to go above and beyond to achieve outstanding results.
Overview
5
5
years of professional experience
Work History
Supervisor
AMC Theatres
Traverse City, MI
03.2022 - Current
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to issues, addressing concerns, and finding effective solutions..
- Resolved conflicts among team members promptly, maintaining a conflict free working environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching anddressing areas of improvement.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Demonstrated commitment to the organization's core values and leading by example to ensure future excellence.
Busser
Harrington’s By The Bay
Traverse City, MI
06.2020 - 11.2021
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Laborer Helper
Gallaghers Cherry Farm
Cedar, MI
05.2019 - 08.2019
- Promoted effective communication among team members by relaying vital information between supervisors and workers.
- Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
- Improved overall site organization by maintaining clean and hazard-free workspaces for the entire team.
- Reduced workplace accidents through strict adherence to safety protocols and guidelines.
- Performed accurate measurements and cuts on various materials, contributing to precise installations.
- Operate forklift to organize supplies and ensure correct placement to reduce downtime and increase efficiency.
Education
West Senior High School
Traverse City, MI05.2023
Allied Health
North Ed Career Tech
Traverse City, MI05.2022
Skills
- Excellent time management
- Great communication skills
- Ability to work through stressful situations
- Efficiently working within a team and/or individually
- Hands on learner
Timeline
Supervisor
AMC Theatres
03.2022 - Current
Busser
Harrington’s By The Bay
06.2020 - 11.2021
Laborer Helper
Gallaghers Cherry Farm
05.2019 - 08.2019
West Senior High School
Allied Health
North Ed Career Tech