Cayden Dunaway
Mansfield,TX
Summary
Strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer and employee issues efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction while adding to my personal skill set.
Overview
2
2
years of professional experience
Work History
I.T. Technician
Delaware North Sportservice
02.2024 - 08.2024
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
Golf Cart Attendant
Arcis Golf
04.2022 - 08.2022
- Provided excellent customer service by answering questions and assisting shoppers as needed while performing cart retrieval duties.
- Demonstrated strong attention to detail when inspecting carts for damage or defects prior to placing them back into circulation for customer use.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Efficiently managed time between multiple tasks, including cart retrieval, cleaning duties, and assisting customers when required.
- Displayed adaptability by adjusting to changing conditions, such as inclement weather or increased customer volume, while remaining efficient in cart retrieval duties.
Education
Bachelor of Business - 1 Year/No Degree
Stephen F. Austin State University
Nacogdoches, TXGED -
Mansfieild High School
Mansfield, TX05-2024
Skills
- Technical support
- Problem-solving
- Teamwork and collaboration
- Issue and resolution tracking
- Strong work ethic
- Following instructions
- Team player attitude
- Stress tolerance
Timeline
I.T. Technician
Delaware North Sportservice
02.2024 - 08.2024
Golf Cart Attendant
Arcis Golf
04.2022 - 08.2022
Bachelor of Business - 1 Year/No Degree
Stephen F. Austin State University
GED -
Mansfieild High School
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