Cayden Matthis
McKinney,TX
Summary
Performance-oriented Sales Leader and trainer offering exceptional record of achievement over 17-year appliance and training career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer and vendor relationships to boost sales and grow brand visibility.
Overview
17
17
years of professional experience
Work History
Luxury Appliances and Audio/Video
Star-Power/ED Kellum & Son
07.2023 - Current
- Built relationships with customers and community to establish long-term business growth. Maintaining over 2000 clients as my book of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained product knowledge to assist and educate customers on options available.
- Built relationships with luxury Appliance and Audio/Video dealers, to always keep up to date on latest and greatest for my clients needs.
Sales Manager Of In Home Design - North Texas
Best Buy
11.2018 - 07.2023
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Expert in appliance, networking, smart home, and audio video sales.
- Built relationships with vendors, contractors, builders, realtors and colleagues to create sustaining network.
- Trained and on-boarded multiple colleagues.
- Managed book of business with over 2000 concurrent clients.
- Constantly adding knowledge to improve skillsets and build client base.
- Led daily, weekly and monthly coaching, counseling and feedback sessions. To improve lead generation, and improve associate and client experience.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Finished all 5 years as top producer in market.
Pacific Sales General Manager
Best Buy
07.2013 - 11.2018
- Developed rhythm and relationship with delivery and install partners to create seamless experience from purchase to install.
- Established and maintained vendor partnerships.
- Initiated multiple key partnerships with builders, contractors, rental owners and home flippers which resulted in key growth.
- Corrected major inventory loss and miscalculations reversing store P&L in less then 6 months.
- Had multiple employees promoted into leadership positions.
- Coordinated and organize quarterly appliance training events for local leadership and sale team.
Sales Trainer/Manager
Sears
02.2007 - 08.2013
- Scheduled and led weekly store trainings for all underperforming employees.
- Was responsible for training of over 150 salesman over 4 stores.
- Reviewed daily metrics of account executives to evaluate their strengths and weaknesses.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
Education
AA-Psychology, Citrus College-Glendora, CA 2011
Skills
- 17 years of appliance experience
- 15 years of training experience
- 6 years of audio video experience
- 6 years of home automation experience
- Strong interpersonal skills
- Accomplished manager
- Positive and upbeat
- Analytical problem solver
- Empowers high-performing sales teams
- VARK utilization
- Vendor relations
- Detail-oriented
- Strategic thinker
- Staff training and development
- Excellent Motivator
- Client Account Management
Timeline
Luxury Appliances and Audio/Video
Star-Power/ED Kellum & Son
07.2023 - Current
Sales Manager Of In Home Design - North Texas
Best Buy
11.2018 - 07.2023
Pacific Sales General Manager
Best Buy
07.2013 - 11.2018
Sales Trainer/Manager
Sears
02.2007 - 08.2013
AA-Psychology, Citrus College-Glendora, CA 2011
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