Cayden Shilhanek
Chicago,IL
Summary
Efficient Dunkin' Crew Plus Member able to quickly adapt to various situations and communicate well with team. Worked various positions including Cashier, Drive Thru, beverage and food preparer. Have gained quality experience in customer service handling customer complaints and problems in an efficient manner. Have also in been involved with several team-based, communication-based, and coordination-based extra-curricular activities throughout high school which have translated to quality skills in communication and coordination with others in situations requiring rapid adaptability.
Overview
4
4
years of professional experience
Work History
DD Crew Plus
Dunkin' Donuts
12.2021 - 08.2023
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Managed over 50 customers in one shift both in Drive Thru Orders and Front Counter Orders
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Volunteer
Feed My Starving Children
07.2019 - 07.2019
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Worked in tandem with various individuals in a team-based effort to prepare, package, and seal food items in a rapid and efficient manner in order to provide those in need with food.
- Managed, through team effort, to package over 70 packages of food for those in need.
Education
High School Diploma -
Bartlett High School
Bartlett05.2023
Skills
- Handling Complaints
- Balance Cash Drawers
- Verbal and Written Communication
- Managing Orders and Deliveries
- Inventory Counts
- Willingness to Learn
- Food and Beverage Service
- Cash Handling
- Clear Communication
- Drive-Thru Operation
- Adaptability and Flexibility
- Taking Orders
Languages
Spanish
Limited Working
Timeline
DD Crew Plus
Dunkin' Donuts
12.2021 - 08.2023
Volunteer
Feed My Starving Children
07.2019 - 07.2019
High School Diploma -
Bartlett High School
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