Cayden Smith
Bessemer
Summary
Professional, with an expert background in customer service at Coastal Contact Solutions. Skilled in multi-line telephone operation and proficient at handling sensitive information. Proven ability to resolve customer issues and fostering loyalty, and repeat business while maintaining detailed documentation and reporting standards.
Overview
2
2
years of professional experience
Work History
Online Receptionist
Coastal Contact Solutions
06.2024 - Current
- Answered multiline phones promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated and updated client records.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier/Stocker
Hinkle Pharmacy
01.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring expert accuracy accounting at the end of each shift.
Education
High School Diploma -
Oak Grove Highschool
Bessemer, AL05-2023
Skills
- Documentation and reporting
- Multi-line telephone operation
- Refunds and exchanges
- Work ethic and integrity
- Customer service excellence
- Cash handling expertise
Timeline
Online Receptionist
Coastal Contact Solutions
06.2024 - Current
Cashier/Stocker
Hinkle Pharmacy
01.2023 - 12.2023
High School Diploma -
Oak Grove Highschool
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