MARY KING TJIVAU
Scarborough,ME
Summary
Organized Administrator with expertise in front desk operations and customer service. Streamlined document management and task prioritization, boosting workflow efficiency. Coordinated scheduling and supported onboarding, ensuring smooth transitions for new hires. Focused on enhancing office management to strengthen team dynamics.
Overview
1
1
Certification
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Administrator/ Receptionist
Safe Residential LLC
South Portland, United States
11.2025 - 07.2026
- Managed front desk operations and provided exceptional customer service to enhance visitor experience.
- Handled incoming calls and inquiries, providing accurate information and directing them to appropriate personnel.
- Addressed customer feedback and inquiries, resolving issues to uphold high satisfaction levels.
- Coordinated staff schedules and appointments, optimizing time management and resource allocation.
- Utilized office software, including Microsoft Office Suite, to streamline administrative tasks and improve productivity.
- Prepared reports and documents, ensuring adherence to company standards and supporting decision-making.
- Conducted initial screenings for prospective clients, ensuring alignment with company services.
- Collaborated with HR team members to implement employee engagement initiatives, resulting in increased job satisfaction.
Store Associate
Bath & Body Works Inc.
South Portland, ME
09.2025 - 10.2025
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve operational goals, enhancing customer service standards.
- Implemented merchandising strategies that promoted seasonal products and contributed to increased sales.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with visual merchandising efforts to create appealing product displays that attracted customers.
- Assisted with visual merchandising to create product displays that engaged customers and increased foot traffic.
Sandwich Artist
SUBWAY Restaurants
Scarborough, ME
05.2023 - 06.2024
- Created sandwiches according to customer specifications and quality standards.
- Maintained clean, sanitized, and organized food preparation area to ensure safe and efficient operations.
- Complied with food safety regulations while preparing sandwiches and other foods.
- Stocked, cleaned, and organized sandwich units to provide fresh ingredients and enhance customer experience.
- Conducted safety audits on sandwiches to ensure compliance with health standards. in a way to earn more tips.
- Monitored and replenished food levels to ensure complete and fresh additional food items such as beverages, desserts, side items, and sauces.
- Prepared food to meet franchise standards for quantity, speed, and packaging.
- Assisted guests by greeting them personally and taking their orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Assistant Supervisor
Finish Line
South Portland, ME
01.2023 - 03.2023
- Trained new staff on operational procedures and customer service protocols to ensure smooth onboarding.
- Mentored team members, promoting accurate task execution and timely replenishment.
- Facilitated communication between team members to improve workflow efficiency.
- Assisted in training new staff on operational procedures and customer service protocols.
Beauty Advisor
Ulta Beauty
South Portland, United States
09.2022 - 02.2023
- Provided personalized beauty consultations to clients, recommending products that enhance their individual beauty needs and preferences.
- Conducted skin analysis and product demonstrations, tailoring recommendations to individual skin types and concerns.
- Organized and maintained visually appealing retail space, ensuring product displays were current and fully stocked to enhance customer experience.
- Executed promotional events and product launches, attracting new customers and increasing brand visibility.
- Cultivated strong client relationships through exceptional service and personalized follow-up consultations.
- Maintained a well-organized and visually appealing retail space, ensuring product displays were up-to-date and fully stocked.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH 07.2026 - 07.2026
Cosmetology - Certificate of Cosmetology
Spa Tech Institute
Westbrook, ME 08.2023 - 01.2024
High School Diploma -
Timberlane Regional High School
Plaistow, NH 08.2010 - 01.2013
Skills
- Front desk operations
- Office Management Expert
- Office operations
- Scheduling Expert
- Onboarding support
- Document organization
- Schedule management
- Task prioritization
- Data management
- HR software proficiency
- CRM expertise
- Office suite expertise
- Training development
- Time Management Expert
- Multitasking Advanced
- Effective communication
- Customer support
- Customer engagement
- Communication skills
- Effective communication
- Team collaboration
- Problem resolution
- Time management
- Training development
- Health Compliance
- Schedule management
- MS office
- Documentation reporting
- Office operations
Certification
High School Diploma
Esthetician Certificate
Hobbies and Interests
- Hot Yoga
- Working Out
- Outdoorsy
Timeline
Bachelor of Science - Cyber Security
Southern New Hampshire University
07.2026 - 07.2026
Administrator/ Receptionist
Safe Residential LLC
11.2025 - 07.2026
Store Associate
Bath & Body Works Inc.
09.2025 - 10.2025
Cosmetology - Certificate of Cosmetology
Spa Tech Institute
08.2023 - 01.2024
Sandwich Artist
SUBWAY Restaurants
05.2023 - 06.2024
Assistant Supervisor
Finish Line
01.2023 - 03.2023
Beauty Advisor
Ulta Beauty
09.2022 - 02.2023
High School Diploma -
Timberlane Regional High School
08.2010 - 01.2013