Cayden Trowbridge
New Braunfels,TX
Summary
Disciplined and procedurally focused professional with 7+ years of experience operating successfully in high-volume, structured, and demanding environments requiring constant situational awareness and physical endurance. Proven ability to quickly master and enforce complex rules and protocols, ensuring strict compliance with standard operating procedures and guaranteeing the security and accountability of sensitive materials and assets. Experienced trainer and mentor who effectively onboarded new personnel on critical procedures, professional conduct, and adherence to safety protocols. Possesses a strong commitment to integrity, stress management, and the maintenance of order. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
The Home Depot
01.2025 - Current
- Efficiently pulled and prepared upwards of 30 customer orders a day for shipment and pickup, ensuring accuracy and timeliness
- Maintained a high level of attention to detail when verifying order contents against packing slips or invoices
- Followed all safety protocols and guidelines while operating machinery and handling heavy loads
- Communicated any issues or concerns regarding damaged products, missing items, or incorrect shipments to supervisors promptly
- Maintained a clean and organized work area, contributing to a safe working environment for all employees
- Trained new team members on proper order pulling procedures, leading to faster onboarding times
- Demonstrated strong problem-solving skills by quickly resolving inventory discrepancies or locating hard-to-find items
- Maintained accurate records of completed orders using computer systems or manual logs
Pro Associate
The Home Depot
08.2024 - 01.2025
- Provided exceptional customer service, ensuring a positive shopping experience, and building long-term relationships with clients
- Maintained the cleanliness of assigned areas, loading zone, cash registers, and shelves, ensuring an organized store environment
- Consistently achieved high customer satisfaction scores through attentive service and personalized recommendations
- Demonstrated strong problem-solving skills by effectively handling difficult customers and turning negative experiences into positive ones
- Earned a reputation for consistently providing personalized attention to PRO customers, resulting in repeat business from high-value customers
Lumber Associate
The Home Depot
04.2021 - 08.2024
- Provided exceptional customer service by assisting hundreds of customers a week in selecting and purchasing lumber products based on their specific needs
- Managed inventory levels by conducting regular stock checks, placing orders for replenishment, and organizing the storage area efficiently
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of satisfaction and repeat business
Order Fulfillment Associate
The Home Depot
08.2020 - 04.2021
- Same as current role
Order Fulfillment Associate
The Home Depot
09.2018 - 07.2020
- Same as current role
Lot Associate
The Home Depot
09.2018 - 01.2019
- Assisted customers with product inquiries, ensuring high levels of satisfaction and engagement.
- Maintained cleanliness and safety standards across lot areas, contributing to a positive environment.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
FOOD RUNNER/BUSSER
Topgolf
01.2017 - 12.2017
- FOOD RUNNER-delivered food on trays from the kitchen on the 1st floor to tables on the 1st 2nd and 3rd floor
- BUSSER- cleaned off tables in a very timely manner less than 4 minutes
- CUSTOMER SERVICE- fulfilled customer requests
Education
Some College - Psychology
Northeast Lakeview College
San Antonio, TX06.2023
High School Diploma -
James Madison High School
Peachtree Corners, GA08.2018
Skills
- Exceptional time management skills
- Inventory management
- Quality control
- Team collaboration
- Workload prioritization
- Safety compliance
- Customer service
- Attention to detail
- Dependable and reliable
- Customer relationships
Certification
- Driver's License
- Reach Truck Certification
- Forklift Certification
- Texas Food Handlers Certification (Expired)
Additional Information
- SKILLS
- Student mentor
- YMCA Coaching experience
- Food Handling
- Customer service
Timeline
Order Fulfillment Associate
The Home Depot
01.2025 - Current
Pro Associate
The Home Depot
08.2024 - 01.2025
Lumber Associate
The Home Depot
04.2021 - 08.2024
Order Fulfillment Associate
The Home Depot
08.2020 - 04.2021
Lot Associate
The Home Depot
09.2018 - 01.2019
Order Fulfillment Associate
The Home Depot
09.2018 - 07.2020
FOOD RUNNER/BUSSER
Topgolf
01.2017 - 12.2017
Some College - Psychology
Northeast Lakeview College
High School Diploma -
James Madison High School