Cayden West
Lumberton,NC
Summary
Results-driven Sales and Service Representative known for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and upselling techniques. Excels in communication, problem-solving, and adaptability, ensuring exceptional service delivery and client satisfaction.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Bank sales and service representative (Teller)
First Citizens Bank
Fayetteville, North Carolina
03.2025 - Current
- Customer transactions
- Provide Great service
- Identity opportunities to promote bank products and services
- Assisted customers with account inquiries and transaction processes.
- Explained banking products and services to enhance customer understanding.
- Processed loan applications and documented customer information accurately.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve service delivery and efficiency.
- Utilized banking software to manage accounts and track service requests efficiently.
- Maintained up-to-date knowledge of bank policies and regulatory requirements.
Education
Lumberton Senior High School
Lumberton, NCSkills
- Customer transactions
- Banking software
- Loan processing
- Product promotion
- Prospecting clients
- Staff training
- Sales strategies
- Product and service sales
Timeline
Bank sales and service representative (Teller)
First Citizens Bank
03.2025 - Current
Lumberton Senior High School