Jaylynn Herrera

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed applications for new accounts.

• Using military logistics to discipline planning and carrying out the movement, supply, and maintenance of military forces.
• Earned the job title of Services, which handles mortuary, sustainment, culinary, pre-deployment actions, shelter, physical fitness, and readiness.
• Gained discipline, time management, and accountability.
• Mastered how to set goals, prioritize tasks, and praise my core values of integrity, putting service before self, and using excellence in all I do.
• Proficient in executing various HR functions, including recruitment and selection, employee onboarding, benefits administration, performance management, and employee relations.
• Proficient in handling sensitive and confidential documents, establishing secure digitization processes, and ensuring data privacy and security.
• Proficient in utilizing HR information systems and tools to manage employee data, generate reports, and analyze HR metrics for decision- making and compliance purposes.

Coordinated and provided meals for base-wide military personnel of over hundreds of individuals, ensuring safe meal preparation in accordance with guidelines

● Lodging: Supervise and train individuals on lodging procedures while validating, organizing, and filing emails, documents, and payment authorizations in accordance with the lodging budget.

● Conduct thorough inspections of all lodging rooms to ensure compliance with governing policies and regulations

● Fitness: Conducted fitness tests for the Wing Personnel and accurately recorded all results in the Air Force fitness management system

● Maintained up-to-date knowledge of Air Force Instruction manuals and updates

● Provided training to military members in the Physical Fitness leader program.

● Skilled at working independently and collaboratively in a team environment.

• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Took payment information and other pertinent information such as addresses and phone numbers to process orders.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Trained new specialists while handling a high volume of emails, calls, and clients' needs or wants.

• Created and updated tracking spreadsheets using MS Excel.
• Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth.
• Answered the phone and performed clerical duties to assist the human resources department.
• Assisted in the development of intelligence strategies and policies to support operations.
• Assisted with promotions, demotions, identification services, discharges, deployments, etc. for the military.
• Conducted new hire orientation and welcome briefings to verify completion of appropriate paperwork, recording information on human resources database.

• Provided compassionate and patient-focused care to cultivate well-being.
• Maintained a clean, safe, and well-organized patient environment.
• Assisted with daily living activities, meals, grooming, and household chores.
• Monitored progress and documented patient overall health status changes to keep the care team updated.
• Built strong relationships with clients to deliver emotional support and companionship.