Sherial Small
Greenacres,FL
Summary
High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.
Overview
19
19
years of professional experience
Work History
Bank Customer Service Representative
Teleperformance USA
04.2017 - 09.2023
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
Customer Service Representative
Sprint
02.2005 - 10.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - Liberal Arts And General Studies
Thomas Nelson Community College
Hampton, VA2005
Skills
- Financial Transactions
- High Net Worth Individuals Marketing
- Customer Relationship Management
- Credit Card Transaction Processing
- Credit Card Applications
- Effective Customer Communication
Timeline
Bank Customer Service Representative
Teleperformance USA
04.2017 - 09.2023
Customer Service Representative
Sprint
02.2005 - 10.2015
Associate of Arts - Liberal Arts And General Studies
Thomas Nelson Community College