Rita Mafnas
Southland Credit Union
Carson,CA
38
years of professional experience
Dynamic banking professional with over 30 years of experience. Results-oriented Customer Service Representative proficient in financial transactions and compliance. Recognized for strong organizational skills and a positive attitude, contributing to customer retention and satisfaction through personalized service.
Work History
Bank Customer Service Representative
38 Years 4 Months- Provided exceptional service to customers by addressing inquiries and resolving issues promptly.
- Assisted in processing transactions accurately while ensuring compliance with banking regulations.
- Educated customers on products, services, and account management strategies to enhance financial literacy.
- Streamlined account opening procedures, improving efficiency and customer satisfaction ratings.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Contributed to the growth of the bank''s customer base through effective cross-selling techniques and personalized service recommendations.
Education
GED
Skills
Data entry proficiency
Complaint handling
Financial transactions
Loan processing
Banking regulations
Client confidentiality
Financial product sales
Transaction processing
Positive attitude
Teamwork and collaboration
Problem-solving
Honest and dependable
Time management
Reliable and responsible
Multitasking Abilities
Excellent communication
Customer service excellence
Organizational skills
Active listening
Timeline
Bank Customer Service Representative
Southland Credit Union
03.1988 - 07.2026Read More
Carson
GED
Read More