TERESA CORONADO
Donna,TX
Summary
Dynamic and results-driven professional with extensive experience at IBC Bank, excelling in customer service excellence and complaint handling. Proven ability to manage high volumes of transactions while maintaining attention to detail and a positive attitude. Bilingual communicator adept at fostering customer relationships and enhancing overall satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Bank Customer Service Representative
IBC Bank
02.2023 - Current
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
Retail Sales Associate
Nautica
10.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Donna North High School
Donna, TXSkills
- Data entry proficiency
- Complaint handling
- Financial transactions
- Positive attitude
- Time management
- Attention to detail
- Customer service excellence
- Organizational skills
- Data entry
- Bilingual
- Information processing
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Bank Customer Service Representative
IBC Bank
02.2023 - Current
Retail Sales Associate
Nautica
10.2022 - 12.2022
Donna North High School
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