Joshua Pillai
Bank Service Representative
Providence,US
Summary
Dynamic customer service professional with a proven track record at Coastal1 Credit Union, enhancing retention rates through exceptional service and effective complaint handling. Skilled in financial transactions and team leadership, I foster strong relationships and drive customer satisfaction, ensuring compliance with banking regulations while mentoring team members for peak performance.
Experienced with providing exceptional customer support in banking environment. Utilizes effective problem-solving to address customer concerns and ensure satisfaction. Track record of building strong client relationships through excellent communication skills and attention to detail.
Banking professional with solid foundation in customer service, adept at addressing client needs and resolving issues promptly. Expertise in fostering collaborative team environment and adapting to dynamic situations. Known for reliability and proactive approach to achieving results.
Professional with strong experience in banking industry, prepared for this role. Skilled in customer service, problem-solving, and managing financial transactions. Known for effective team collaboration, adaptability, and achieving results. Reliable and focused on maintaining high standards and meeting changing needs.
Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers.
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Bank Customer Service Representative
Coastal1 Credit Union
02.2025 - Current
- Implemented strategies for retaining at-risk customers, resulting in increased retention rates and enhanced brand loyalty.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Collaborated with team members to achieve branch goals and objectives.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
Manager
Popeyes Louisiana Chicken
04.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Arts - Communication And Film Media
Community College of Rhode Island
Warwick, RI 05.2001 -
Skills
Data entry proficiency
Complaint handling
Loan processing
Financial transactions
Banking regulations
Financial product sales
Customer service
Positive attitude
Time management
Team leadership
Multitasking
Excellent communication
Decision-making
Product knowledge
Certification
CM - Certified Manager Certification
Timeline
Bank Customer Service Representative
Coastal1 Credit Union
02.2025 - Current
Manager
Popeyes Louisiana Chicken
04.2018 - Current
Associate of Arts - Communication And Film Media
Community College of Rhode Island
05.2001 -
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