Cayenne Hill
North Richland Hills,TX
Summary
Dynamic customer service professional with a proven track record at Sign Gypsies, excelling in problem resolution and active listening. Adept at enhancing client satisfaction through effective communication and conflict resolution. Committed to fostering positive relationships and ensuring a seamless customer experience while maintaining meticulous data entry and payment processing skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (Part Time)
Sign Gypsies
Forney, TX
07.2021 - 12.2022
- Provided exceptional customer support through phone and email communication.
- Assisted in resolving customer inquiries and issues efficiently.
- Utilized point-of-sale systems to process orders accurately.
- Maintained product knowledge to better assist customers with selections.
Life Enrichment Assistant Director & Receptionist
Rock Ridge Assisted Living & Memory Care
Rockwall, TX
05.2020 - 07.2022
- Facilitated engaging activities to enhance residents' physical, cognitive, and emotional well-being.
- Supported implementation of individualized care plans tailored to residents' unique needs and preferences.
- Assisted in organizing social events, promoting community participation and interaction among residents.
- Maintained a safe and welcoming environment by adhering to health and safety protocols during activities.
Caregiver
Three Forks of Forney Assisted Living & Memory Care
Forney, TX
01.2018 - 2020
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Provided companionship and emotional support to enhance residents' quality of life.
- Administered medications following prescribed schedules and documented compliance accurately.
- Monitored and reported changes in residents' health conditions to nursing staff.
Education
High School Diploma -
Forney High School
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Conflict resolution
Complaint handling
Payment processing
Professional telephone demeanor
Timeline
Customer Service Representative (Part Time)
Sign Gypsies
07.2021 - 12.2022
Life Enrichment Assistant Director & Receptionist
Rock Ridge Assisted Living & Memory Care
05.2020 - 07.2022
Caregiver
Three Forks of Forney Assisted Living & Memory Care
01.2018 - 2020
High School Diploma -
Forney High School