Cayla Brown
Louisville,KY
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
9
9
years of professional experience
Work History
Correspondence Representative 2
Humana
Louisville, US
03.2023 - Current
- Company Overview: An organization that provides health insurance
- Performs research, analysis, documentation, and interpretation for the provider reimbursement programs for an organization that provides health insurance
- Updates, maintains, and reviews fee scheduling and pricing structures
- Ensures contracted rates and reimbursement policies are priced and applied accurately
- Works on semi-routine assignments
- Makes reimbursement policy and process recommendations and ensures compliance with government regulations
- Analyzes provider reimbursement patterns and trends
- Making decisions in a fast and timely manner with minimal help from others
- Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
- Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
- An organization that provides health insurance
Underwriting
AmeriSave Mortgage
Louisville, US
04.2022 - 01.2023
- Gather and verify documents in loan files such as credit reports, loan applications, title policies, and making sure financial statements are current and accurate
- Serve as a liaison for the underwriting team and loan officers
- Review all loan applications and disclosures for discrepancies and regulatory and compliance guidelines
- Sign off on underwriting loan conditions according to underwriting guidelines
- Prioritize, track, and manage the loan underwriting process in order to meet deadlines and ensure timely submission to the underwriting team
- Review loan conditions of completeness for underwriters and run AUS submissions as required by program
- Perform automated loan processing through DU/LP findings
- Complete research needed to create and clear underwriting conditions and issue clear-to-close for FNMA and FHLMC MHA loans
Quality Control
AmeriSave Mortgage
Louisville, US
07.2020 - 04.2022
- Monitor 140 plus calls a day
- Make sure agents remain in compliance with company policy
- Proposing improvements to the production process
- Good written and communication skills with agents
- In-depth understanding of company standards
Customer Service/Sales
AmeriSave Mortgage
Louisville, US
10.2019 - 07.2020
- Gather information from customers regarding mortgages and goals
- Let customer know how we can help and give information on our current programs
- Transfer good quality calls over to loan officers
- Help customers refinance, purchase, and cash out on their homes
Case Manager
RemX/McKesson
Louisville, US
11.2018 - 09.2019
- Make outbound calls to insurance agencies
- Collect data needed from insurance agencies
- Typing skills
- Organization skills
- Multitasking
- Attempting to make customers eligible for major medications
Debt Collection Specialist
Diversified consultants inc.
Louisville, US
04.2016 - 11.2018
- Ability to hit a quota each month
- Record information about financial status of customers and status of collection efforts
- Maintain a positive, energetic and motivated demeanor
- Receive payments and post amounts paid to customers' accounts
- Ability to multitask while speaking with customers and updating accounts accordingly
- Leadership and excellent people skills Ability to manage other people while taking on my own day to day task as well
Education
high school diploma -
Jefferson County High School
Louisville, KYSkills
- Goal Oriented
- Case Managment
- Data entry
- Problem Solving
- Excellent communicating and listening skills
- Excellent work ethic
- Multi-tasking
- Experience with process documentation
- HIPPA Compliance Knowledge
- Knowledge of Sharepoint, Excel, and word
Languages
English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Correspondence Representative 2
Humana
03.2023 - Current
Underwriting
AmeriSave Mortgage
04.2022 - 01.2023
Quality Control
AmeriSave Mortgage
07.2020 - 04.2022
Customer Service/Sales
AmeriSave Mortgage
10.2019 - 07.2020
Case Manager
RemX/McKesson
11.2018 - 09.2019
Debt Collection Specialist
Diversified consultants inc.
04.2016 - 11.2018
high school diploma -
Jefferson County High School