Cayla Fader

• Supervised daily store operations, ensuring adherence to safety and operational standards.
• Trained and mentored staff on best practices for inventory management and customer service.
• Implemented process improvements, enhancing workflow efficiency across various departments.
• Monitored sales performance and collaborated with team members to achieve targets consistently.
• Analyzed customer feedback to identify areas for service improvement and implemented solutions.
• Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.

• Directed a team of 135 employees to enhance store performance and customer service.
• Enhanced team productivity through continuous training initiatives and performance feedback sessions.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory levels, conducting regular audits to optimize stock availability.
• Analyzed sales data to identify trends, adjusting strategies to enhance store performance.
• Implemented promotional displays to increase product visibility and drive sales growth.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Nashville, TN, 02/2019 to 11/2020
Savannah, TN, 07/2014 to 02/2019
Jackson, TN, 01/2014 to 07/2014

• Interviewed job candidates and made staffing decisions.
• Counted cash drawers and made bank deposits.
• Managed staff of 40-50 sales associates and 2-3 managers.
• Assigned employees to specific duties to best meet the needs of the store.
• Instructed staff on appropriately handling difficult and complicated sales.
• Participated in weekly store meetings for all managers.
• Reported to the store manager regarding all store and staff issues.
• Trained and developed new associates on POS system and key sales tactics.
• Generated repeat business through exceptional customer service.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Approved regular payroll submissions for employees.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

• Conducted store inventories once per year.
• Generated repeat business through exceptional customer service.
• Implemented a new ordering process and identified poor work habits to improve process effectiveness.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Examined merchandise to verify that it was correctly priced and displayed.
• Instructed staff on appropriately handling difficult and complicated sales.
• Reordered inventory when it dropped below predetermined levels.
• Assigned employees to specific duties to best meet the needs of the store.
• Managed staff of 20-30 sales associates and 2-3 managers.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Conducted store inventories once per year.
• Generated repeat business through exceptional customer service.
• Implemented a new ordering process and identified poor work habits to improve process effectiveness.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Examined merchandise to verify that it was correctly priced and displayed.
• Hired, trained and evaluated personnel in sales and marketing.
• Instructed staff on appropriately handling difficult and complicated sales.
• Reordered inventory when it dropped below predetermined levels.
• Assigned employees to specific duties to best meet the needs of the store.
• Managed staff of 20-30 sales associates and 2 department managers.

• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
• Developed empowering employee culture focused on equipping employees to independently meet customer needs.

• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Collected and authorized payments of guests.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Worked in Port Orleans Resort on Disney Property in the food court, serving customers as they came into the resort after being in the parks.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.