Cayla Journey
Shelbyville,TN
Summary
To secure a position in a reputable organization to expand my learnings, knowledge and skills. Having over 20 years in experience in critical thinking and trusted leadership roles providing administrative support.
Overview
19
19
years of professional experience
Work History
Claims Specialist
State Farm
11.2022 - 04.2024
- Worked claims for State Farm insured
- Insurance license in all 50 states
- Handled everything in a claim, from fault decisions, payouts, auto body, medical providers, clients of at fault insured, insureds and claimants, explained each process step, lawyers, benefits, rentals
- Lead meetings and kept the team uptodate on company software, changes with in state to state insurance policies, along with changes in company policies
- Lead seminars with team to keep numbers up, addressed issues and ways to overcome obstacles
Systems Operator
Walmart Distribution Center
Shelbyville, TN
06.2007 - 07.2022
- Maintaining the functions of every computer, printer, access points, TC cabinets, hardwire networks, drop cords, units, Gemini guns, headsets, handhelds, radios.
- Process updates on all computer-based equipment, programs, data bases, forums
- Supplying and maintaining all networking with home-office and DC site.
- Customer Service to Walmart stores, employees, vendors.
- Setting up billing, customizing orders and case counts to be order filled and shipped for the next day.
- Setting up job tasks and functions for the oncoming shifts. Requiring solely to take all sites and servers down for numerous hours, within a time frame for deadline for the next shift to return without any issues to the job performances.
- Trusted to handle these tasks with minimum to no manager supervision. Trusted to handle all issues with the policies and procedures at hand.
- Setting up billing for all stores serviced and invoices.
- Keying accountable ledgers between home-office, stores, Distribution Center and vendors.
- Central Receiving Office: Inbounding and out bounding truck from the facility.
- Looking over and correcting all billing and payments.
- Setting the cases, temps, and regulations up within the facility to be inbounded from the site.
- Organizing and maintaining all paperwork to TDOT codes and regulations.
- Process shipments from the stores in accordance with company policy and procedures.
- Developing and posting delivery schedules, compiling and organizing receiving reports, verifying merchandise, counts, routing merchandise to proper locations and paying expenses.
- Meet deadlines to not go over the regulated times to receive, unload and ship the trucks back out.
- Often trusted to lead teams to get to the best possible resolution.
- Program and software knowledge of more than 50 programs, list available upon request.
Customer Service Representative/ Team lead
Verizon Wireless
Murfreesboro, TN
01.2005 - 01.2007
- Troubleshooting, correcting customers bills, addressing concerns for customers, training new associates.
- Lead a team of 20 associates in training to be given the skills to perform their job and to meet quotas to be upmost successful.
Education
Diploma -
Community High School
01.2003
General Studies - Computer Science
Motlow State Community College
Skills
- Claims processing and investigation
- Insurance policy expertise
- Fault assessment and coverage evaluation
- Software training and support
- Customer relationship management
- Data analysis and reporting
- Team leadership and building
- Networking coordination and collaboration
- Problem solving and conflict resolution
- Effective communication skills
- Attention to detail and accuracy
- Regulatory compliance knowledge
- Time management and prioritization
- Decision making and critical thinking
- Settlement management strategies
- Liability denial handling
- Goal setting and achievement
- Multitasking capabilities
- Account management software proficiency
- Customer service excellence
- New policy processing efficiency
- Self-motivation and initiative
- Adaptability and flexibility in work environments
- Professional demeanor in interactions
References
- Juanita Connelly, 931-691-0939
- Katie Marks, 931-581-2919
- Kayla Kennedy, 615-542-4614
Awards
- Redbook Magazine scholarship for writing in English.
- Top 10 in the trainer’s program with Verizon Wireless
- 5 times associate of the month with Walmart.
Timeline
Claims Specialist
State Farm
11.2022 - 04.2024
Systems Operator
Walmart Distribution Center
06.2007 - 07.2022
Customer Service Representative/ Team lead
Verizon Wireless
01.2005 - 01.2007
Diploma -
Community High School
General Studies - Computer Science
Motlow State Community College