Kandice Wray
Marion,AR
Summary
Management professional with over 10 years in call center and customer service. Proven leadership and communication skills enhance team performance and customer satisfaction. Adaptable in fast-paced environments, consistently delivering results.
Overview
13
13
years of professional experience
Work History
Claims Specialist
ACCREDO HEALTH GROUP
02.2018 - 06.2025
- Examining insurance claims
- Collecting and analyzing patient data
- Confirming filling procedures are completed correctly
- Electronic record experience
- Experienced with insurance payers including Medicaid, Medicare, and other Commercial and Private payers
- Contacted insurance companies for claim follow ups
Benefit Agent
CONNEXION POINT
01.2015 - 01.2018
- Conducts customer retention activities.
- Implements process improvements for customer satisfaction and efficient reporting.
- Maintains client industry relationships.
- Meets project milestones while adhering to campaigns.
- Trains call center staff on daily operations and campaigns.
- Reviews productivity reports daily.
- Suggests script improvements for operational efficiency and cost reduction.
Customer Service Representative
ACE CHECK CASHING
01.2012 - 01.2015
- Operated software systems for data entry and cash handling.
- Knowledgeable in accounting procedures including accounts payable, receivable, deposits, and credit card authorizations.
- Wrote daily reports on financial discrepancies, refunds, and account deferrals.
- Supervised and scheduled employees in supervisory roles.
- Maintained high standards for customer service and quality assurance.
- Collaborated with departments to ensure effective communication.
- Researched retail financial overages and shortages for company functionality.
Education
High school or equivalent -
West Memphis High School
West Memphis, AR05-2007
Skills
- Verbal communication
- Claims investigation
- Eligibility determination
- Data entry
- Prior authorization processing
- Account management
- Payment and investigation escalations
- Computer proficiency
- Claims processing
- Documentation review
- Teamwork and collaboration
- Multitasking Abilities
SKILLS
- RXHome
- 45 WPM
- Computer (Apple and PC)
- Microsoft Word, ADP, Citrix, Web Based Applications
- CE2000
Timeline
Claims Specialist
ACCREDO HEALTH GROUP
02.2018 - 06.2025
Benefit Agent
CONNEXION POINT
01.2015 - 01.2018
Customer Service Representative
ACE CHECK CASHING
01.2012 - 01.2015
High school or equivalent -
West Memphis High School
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